Senior Manager, Call Center Operations

4 weeks ago

Philippines Asurion Full time

The Senior Manager, Call Center Operations will lead a team of Managers by providing them with direction, support, and career development.Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, and improve the performance of all clients and teams.Improve team member satisfaction by creating an environment consistent with Asurion's Core Values, resulting in retention of leaders and representatives. The Senior Manager will oversee the operations of assigned clients and/or teams in accordance with Asurion's Core Values by providing outstanding service to both internal and external customers and cultivating a culture of customer service and sales. This position is responsible for understanding and complying with operational contractual requirements of Asurion's clients. Position responsibilities include coaching and development of Managers and teams to meet and exceed established call center and sales goals, ensuring adherence to established business processes and policies, and creating a positive and fun working environment.**Essential Duties and Responsibilities:** Develop the team to drive mastery of sales behaviors and resources, customer service capabilities, and deep Connected Home product knowledge Collaborates and cooperates with other functional areas including Human Resources, Training, Workforce, Communications,Customer and Employee Experience, and Client Services Lead Managers to support their teams to train, motivate and coach the leaders on the essential skills to meet that each team member has the tools they need to succeed at their job Work with the Quality department and Operations Managers to ensure consistency in call evaluations and that quality objectives are achieved Represents Asurion in client interactions to include: Supporting and facilitating client requested changes and representing customer experience feedback Maintains an excellent working knowledge of the entire operation, as well as leading and developing department projects Update and continuously develop knowledge of products processes, and call center trends to provide recommendations that improve the customer experience, employee satisfaction, and enterprise performance Ability to quickly resolve concerns and problems within the Department Proven and demonstrable leadership, management, and motivational skills College degree or equivalent experience required-advanced degree(s) or certification (s) preferred Minimum of 7-10 years call center experience required, with at least 3-5 years at the manager level and 2-3 years directly managing manager level employees Exudes the ability to inspire, motivate and influence others to achieve Experience with call center technology, including ACD, workforce management agent productivity tools, and quality management tools. Proficiency using MS office **We take care of you (benefits/perks):**Competitive pay and benefits including health, dental, and vision Continuing education support Ongoing training to grow your skills ### WelcomeUse this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications.#J-18808-Ljbffr

  • Senior Operations Manager

    2 weeks ago

    , , Philippines Newyorkfamilydentistry Full time

    Position: Senior Operations Manager – Call Center Location: Office-based (Philippines) We are seeking a highly motivated and experienced Senior Operations Manager to lead our call center team. This role is ideal for a dynamic leader who can oversee day-to-day operations, ensure excellent patient experiences, and drive performance and productivity goals...

  • Call Center Representative

    2 weeks ago

    , , Philippines DIGITAL SMARTHANDS INC. Full time

    Join to apply for the Call Center Representative role at DIGITAL SMARTHANDS INC. Key Responsibilities Answer phone calls and handle customer inquiries promptly and professionally. Provide clerical assistance and process various requests via telephone, letter, fax, and e‑mail. Promote customer retention through service recovery strategies by explaining...

  • Call Center Supervisor 14N25

    2 weeks ago

    , Metro Manila, Philippines TALENTMATE Full time

    Job Title: Call Center Supervisor 14N25 Role Level: Mid-Level • Work Type: Full-Time • Country: Philippines • City: Manila, National Capital Region Company: TALENTMATE Company Website: Job Function: Call Center Operations • Industry: Recruitment & Staffing About the Company: Searching, interviewing and hiring are all part of the professional life....

  • Operations Supervisor

    4 weeks ago

    , , Philippines Med-Metrix, LLC Full time

    Operations Supervisor - Healthcare Call Center Posted Monday, November 3, 2025 at 4:00 PM Benefits Day 1 HMO with 2 of your dependents covered for FREE Clothing Allowance Free Lunch Daily Paid Time Off Training and Staff Development Employee Engagement Activities Opportunities for Internal Mobility Job Purpose The Operations Supervisor, Healthcare Call...

  • SPL Call Center Representative

    4 weeks ago

    , Pampanga, Philippines UPS Full time

    Join to apply for the SPL Call Center Representative role at UPS Position Summary: The Customer Service Rep is responsible for supporting all order management (SPLUS) in APAC. Main job is to process all orders and dispatch them to all APAC UPS warehouses for delivery to end consignee. This also includes return shipment or defective parts from customers,...

  • CNX CEBU CALL CENTER AGENT

    2 weeks ago

    , Pampanga, Philippines GDV BUSINESS SERVICES CO. Full time

    CNX CEBU CALL CENTER AGENT Company Information StackPH Verde Oro East Plaza Manila East RoadTaytay, Rizal1920Website: 2019, STACKph has been on a mission to empower businesses by connecting them with top talent and delivering innovative solutions for long‑term success. What started as a vision to simplify HR challenges has grown into a global partnership,...

  • Call Center Team Lead

    2 weeks ago

    , Metro Manila, Philippines Marie France Bodyline International, Inc. Full time

    JOB SUMMARY The Call Center Team Lead shall lead oversee the section in ensuring the efficiency of the Customer Care Specialists in handling all social media inquiries, telephone inquiries and converting the acceptable number of inquiries into actual bookings and shows. JOB DESCRIPTION Spearheads the telemarketing function of the Call Center Section in...

  • Call Center Representative

    4 weeks ago

    , Davao Region, Philippines Metacom Careers Full time

    Join our dynamic team as a Customer Service Representative and make a difference in the BPO industry! What You’ll Do Assist customers with inquiries and provide essential information. Address customer concerns with professionalism and care. Keep accurate records of all interactions. What You Need At least High School Graduate (Old/New Curriculum). Open for...

  • Operations Manager

    4 weeks ago

    , Pampanga, Philippines BMG Outsourcing Inc. Full time

    Start and build your career with BMG Outsourcing – one of the well-respected Australian-owned Outsourcing Company with office in Clark and Sydney, providing high quality services to clients and promising career to its employees. Our client is currently looking for a highly motivated and experienced Operations Manager to lead our call center team. The ideal...

  • Operations Supervisor

    4 weeks ago

    , , Philippines iQor Full time

    iQor Clark Freeport and Special Economic Zone Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance. Responsibilities Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products....