Customer Service Representative

3 weeks ago

Cebu City, Philippines Lexie Staffing co. Full time

Overview We are hiring Customer Service Representatives (CSRs) to support our Logistics Blended Account. In this role, you will handle customer inquiries, resolve issues, and perform administrative tasks across multiple communication channels including voice, email, and chat. You will manage orders, coordinate with logistics and fulfillment teams, provide accurate product knowledge, and ensure customer satisfaction by delivering efficient service while adhering to company policies. Responsibilities Handle customer inquiries across voice, email, and chat channels. Resolve issues and perform administrative tasks related to orders and logistics. Manage orders and coordinate with logistics and fulfillment teams. Provide accurate product knowledge and ensure customer satisfaction by delivering efficient service while adhering to company policies. Qualifications Strong verbal and written communication skills to interact professionally with customers and colleagues. At least HS (Old Curriculum); SHS graduate; college undergraduates are welcome to apply (with or without BPO experience). Ability to manage multiple communication channels (voice, email, chat) and customers simultaneously. Ability to learn and retain detailed knowledge of logistics services and products. Ability to identify customer needs, research issues, and provide effective solutions. Familiarity with relevant company systems and software for data entry and order management. A positive, professional, and empathetic demeanor to ensure a high standard of customer satisfaction. Basic understanding of logistics operations, including shipping and tracking procedures. Benefits Government mandated benefits HMO (Insurance Health & Wellness) Professional development through job training Complexity and Rice Allowance + a Signing Bonus Working Location Lexie Staffing & Business Consulting Company If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID or requires you to provide a guarantee or collects property, please report it immediately. #J-18808-Ljbffr

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