Change Management Specialist
6 days ago
About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.
We have a strong People First culture that enables us to expand our workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
Our Approach:
- We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
- We take pride in our inclusive environment and positive impact on the community.
- We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
Job Description:
- This Individual Contributor/Senior Manager-level role is responsible for leading end-to-end transformation activities at TaskUs.
- The candidate must have extensive experience in account/vendor management and has worked directly with client point-of-contacts and executive leaders.
- The primary responsibility will be to enable different functional areas at TaskUs to deploy technology-driven solutions that address current problems and develop scalable initiatives to manage future trends.
Key Responsibilities:
- Support Global Transformation initiatives related to Global Service Delivery & Operations.
- Execute TaskUs' Transformation Model and partner with Executive Stakeholders globally to achieve geo-agnostic strategies and goals.
- Develop Technology-driven Solutions based on domain and industry knowledge, sound judgment, objective data mining, and strong problem-solving skills.
- Collaborate and partner with the Global Transformation Team to proactively identify tech solutions that drive efficiencies, enhance quality, and drive operational optimization.
Requirements:
- An Innovator with at least 5 years of BPO experience as an Operations, WFM, Training, Data Science, and/or QA Leader handling multinational clients.
- Knowledgeable in BPO methodologies and capable of driving domain-specific discussions related to process improvement and optimization within the organization.
- Expertise in strategizing, building, and deploying a digital strategy leveraging RPA, LLM, and Generative AI solutions based on Operational needs.
- Strong Project Management skills and above-average aptitude in cross-functional implementation at a global scale.
- Above-average oral and written communication skills, interacting confidently across all levels of the organization.
- High aptitude in Stakeholder, Risk, and Change Management, exuding a high degree of authority, confidence, and emotional intelligence in the workplace.
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