General Manager

3 days ago

Surigao del Norte Philippines Private Advertiser Full time

Duties & Responsibilities Responsible for all reservations. Responding to emails at least twice per day. Managing reservation software; cloudbeds. Deposits need to be carefully checked that they have been paid into our bank etc. Management of Agoda/Partner software. Airport transfers arranged. Communication with staff regarding check-in/outs. Guest interaction First impressions are extremely important so welcoming guests on arrival is essential. Resort and room orientation. Farewell to guests. Important to socialize with guests and make them feel at home and ensure they have the best possible time, it is equally important to be aware of the boundaries and let guests have their privacy and display professionalism. Solo travelers; important to try and include them into any groups and partner them up with local surf instructors. Admin Final bills for departing guests must be complete the day before check-out and paid the evening before. Must be finalized by management. Aware of all accounts and book keeping. Weekly payroll and staff rota. Management of all staff, making sure they are performing their duties within their roles. Including training and discipline as required, hiring/firing. A really strong hand/character is required to gain respect of the team. You must ensure rules/checklists/SOPs are being followed – with development of lists if needed. -Standards of the resort and service must be kept high. We also have a dog which needs to be fed, walked and looked after by the staff. Maintaining restaurant standards A little help in the kitchen with the staff in the evening, making sure the beers are cold and wine is available, serving food if need be. Setting the ambience is very important. Checking food is up to standards. Maintenance You will need to ensure any damages are repaired in good time. Regular room spot checks must be done by management. Any other duties as may be required Schedule Initially 8.30am - 4.30pm daily. Tuesdays off. #J-18808-Ljbffr

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