General Manager

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Main purpose

This role leads a team of recruiters as well as manages their own requisitions and searches. This role is an integral part of the Talent Acquisition Group and works across functionally with HR Business Partners and Business Leaders in a matrix environment. The General Manager: HR will execute national recruitment plans, leveraging on sourcing strategies and resources as well as develop new and creative recruiting ideas.

Key Responsibilities

Strategy

• Input into Group HR strategy provided
• Sourcing HR strategy developed and aligned with business strategy
• Recruitment activity effectively communicated and accepted by key stakeholders Recruitment
• Deploy the recruitment policy and integrated processes for new vacancies in accordance to strategy and ensure proper implementation (WNS values, selection criteria, potential, diversity, ethics, and regulations)
• Anticipate the professional needs of organizations and define profiles in consultation with managers
• Attract, identify and head-hunt the best potential talent in adherence with WNS' values and ethics
• Ensure a high-quality candidate experience and take care of follow-ups alongside managers, adapting recruitment processes in order to ensure effectiveness
• Innovate around sourcing methods and anticipate skills profiles in a manner that is coherent with WNS development, in order to build a talent pool across all areas, in particular through a digital presence
• Develop WNS SA Employee Value Proposition (EVP) by defining a communication plan and targeting partners in order to attract the best profiles; establish solid partnerships with higher education institutions and design attractive presentation tools in order to strengthen WNS attractiveness; represent the company at events linked to recruitment
• Build high-quality partnerships with recruitment service providers
• Be aware of topics linked to recruitment and translate these into WNS recruitment strategy.
• Group Recruitment practices and procedures adhered to
• Conformance to EE Plan, legislation, policies and procedures ensured
• Recruitment requisitions on TAM are generated correctly and timeously
• Ownership of all recruitment tools and ensuring upskilling of all stakeholdersAdministration
• Pro-active correspondence and administration completed accurately and timeously
• Expenditure contained in line with budget and authorised appropriately
• All reporting requirements met, and reports completed accurately and timeously

Qualifications

Minimum Requirements

• Matric/Grade 12

• Bachelor degree in Human Resources/Industrial Psychology (Prefferred)

• Minimum 5 years' HR Generalist experience coupled with 3 years in a senior management role

• Proven 5 years' experience of recruitment in a large organisation

• BPO/BPM experience would be advantageous

Skills and Attributes

• Strategic thinking and leading through changes

• Innovative, analytical thinker, business acumen and industry awareness

• Client orientation, delivery orientation and planning and organising skills

• Develop people, manage performance, lead through teamwork

• Engage and influence through relationship management
• Interpersonal effectiveness

• Ability to manage and cope in a pressurised environment