IT Systems Support Engineer

ibex Mandaluyong, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the IT Systems Support Engineer role at ibex ibex Mandaluyong, National Capital Region, Philippines Join to apply for the IT Systems Support Engineer role at ibex Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system. Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes. Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications. Organizes and addresses assigned tickets in appropriate priority order. Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop. Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure. Analyze, evaluate, and prioritize workload of pc techs in your region. Accountable for all pc support delivery quality for assigned region. Responsible for IT inventory/asset management for assigned region. Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation. ResponsibilitiesReceives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system. Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes. Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications. Organizes and addresses assigned tickets in appropriate priority order. Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop. Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure. Analyze, evaluate, and prioritize workload of pc techs in your region. Accountable for all pc support delivery quality for assigned region. Responsible for IT inventory/asset management for assigned region. Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation. QualificationsAt least 2 years of desktop support experience or combination of education/certifications and experience. A+ certification is an advantage; MCDST desired; current MCSE highly desirable. Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure. Experience working in a large, fast paced, call center environment utilizing VOIP technology. Advance knowledge of Windows XP and Windows 7. Good understanding of Active Directory, GPO’s, and software deployment. Must be a strong team player with a positive attitude and tenacity to complete the mission. Must be an excellent communicator/facilitator; ability to interface with clients at all levels. Must be able to effectively partner and build relationships with key internal business clients and supporting staff. Uses consensus approach to drive site wide changes and initiatives. Highly proactive; addresses site level issues with appropriate sense of urgency. Applicant must be willing to travel and be assigned in different locations Applicant must be willing to work on Graveyard shift, render Overtime and be on-call Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Outsourcing/Offshoring Referrals increase your chances of interviewing at ibex by 2x Get notified about new Information Technology Support Engineer jobs in Mandaluyong, National Capital Region, Philippines . 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