Jr Endpoint Support Engineer

3 weeks ago

Angeles, Philippines Cloudstaff Full time

Overview We\'re Hiring: Jr Endpoint Support Engineer We are currently on the lookout for a Jr Endpoint Support Engineer to join our team at Cloudstaff, the #1 workplace everywhere Role : Jr Endpoint Support Engineer Work Arrangement : Work from Office Location : Philippines - Angeles / Mabalacat (Pampanga) Schedule : Any shift Responsibilities Provide timely solutions to clients by identifying and diagnosing technical problems, guiding them through corrective actions. Maintain and enhance client references by documenting troubleshooting steps and writing user-friendly guides. Assist in the development of client training programs by identifying learning gaps and recommending instructional language. Operate the TOW vehicle and provide support to staff when offsite assistance is required. Identify and recommend changes to improve system performance and resolve recurring technical issues. Stay updated on industry trends and expand knowledge by participating in educational opportunities and maintaining professional networks. Work closely with customers and employees to troubleshoot computer problems and offer effective solutions. Log and track customer/employee queries and maintain detailed records of interactions and resolutions. Update self-help documentation to empower users to resolve common technical issues independently. Test, troubleshoot, and repair faulty equipment, ensuring minimal downtime for users. Oversee the deployment, management, relocation, and support of PCs, peripherals, and mobile devices across the organization. Assist with credential and account creation, deactivation, audits, and communication with other teams involved in the account management process. Qualifications and requirements Willingness to work in rotational shifts (24/7 or 24/5 coverage) to meet support needs. Familiarity with using Ticketing Systems (preferred). Strong problem-solving abilities with a focus on providing practical solutions. Basic LAN knowledge and understanding of network fundamentals. Previous Help Desk experience is a plus. Proficient in verbal and written communication (rating of 6 out of 10). Experience with operating systems including Unix-like, Microsoft, and macOS. Proficiency in handling VOIP phone systems and delivering support over the phone. Strong focus on delivering high-quality customer service and maintaining a customer-centric approach. PC proficiency with a solid understanding of system administration tasks (experience with UNIX system administration is a plus). #J-18808-Ljbffr

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