Customer Support

3 weeks ago

Makati, Philippines Solenis LLC Full time
Customer Support & Operations Specialist III page is loaded## Customer Support & Operations Specialist IIIlocations: Makati, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R Customer Service IIJob Description**Responsibilities**Order Management* Process all orders efficiently, accurately and in line with policies and procedures* Run and follow up on various control reports to ensure that the order to payment process is fulfilled.Complaint Management* Handle and close customer complaints on time* Collaborate with other functions to close complaintsCustomer Management* To handle all incoming telephone calls and emails dealing with Customers needs* Build relationships with key customersSales Support* Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.* Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues.* Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.Other Tasks* Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role.* Assist with other areas of the business as required, providing cover where necessary.* Play an active role in company change process through positive communication to internal and external Customers.* To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.**Requirements :*** Preferred up to 2 years prior Customer Service Experience or university degree* Fluent in business language of customer, with strong written and verbal communication skills. If this is not English, additionally English language skills are an advantage.* Experience in order and complaint management* Capable of working in a dynamic team environment* Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures* Identifies problems and relevant issues in straightforward situations* Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel* SAP - ERP system knowledge preferred* Flexible with work hours – if required to cover holiday calendars* Fluency in English is required and fluency in any of the languages from Mandarin, Malay, Bahasa Indonesia , Bahasa Malaysia preferredAt Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.
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