Customer Support

2 weeks ago

Makati City, National Capital Region, Philippines Staffing Science Expert Inc. Full time ₱150,000 - ₱250,000 per year

Key Responsibilities:

● Handle customer inquiries via phone, email, and chat professionally and efficiently.

● Provide product information, assist with order placement, and resolve customer concerns.

● Address complaints, process returns/exchanges, and escalate issues when necessary.

● Maintain accurate customer records and update order details in the system.

● Ensure timely follow-ups and proactive communication to enhance customer satisfaction.

● Work closely with internal teams to resolve issues and improve service quality.

Requirements:

● Proven experience in customer service, preferably in e-commerce, retail, or apparel industries.

● Excellent spoken and written English with a neutral to good accent (clear and professional communication).

● Ability to handle high-volume calls while maintaining a positive attitude.

● Strong problem-solving skills and ability to work independently.

● Proficiency in CRM tools, order management systems, and Microsoft Office/Google Suite.

● Willingness to work a flexible schedule based on business needs.

Preferred Qualifications:

● Very good English accent

● Experience working in a remote or offshore customer service role.

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