Order Management Analyst
1 week ago
Job Description Manage queues and cases (customer orders and inquiries) from Salesforce.com Answer customer inquirires completely and accurately Accurately enter orders manually into SAP. Ensures that electronic orders flow into the system as intended. Resolve order conflicts (pricing, terms, products) and monitors orders through shipment. Ensure order fulfillment (stock availability, order status, document requests, etc.) Correct EDI or Electronic order errors to root-cause Handle specialized customers and tasks with specific instructions and requirements Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return Handle more complex claims like annual returns and freight claims Answer inbound calls for routine inquiries Make outbound calls for routine inquiries, verification, clarification, etc. Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers’ needs. If something is stocked out, offer comparable spec to meet customers’ requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries Perform SAP transactions to log, check order status, quote price and availablity and provide product information to customer Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquirires Function as universal back-up specifically for specialized accounts/tasks. Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy. Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience. Identify process improvement opportunities and lead projects designed to implement the targeted improvements. Own and maintain of work instruction documents year to year. Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction. Additional Information Replacement of Gelenie Libang, moved as TL - CS NA CES April 1, 2025 Ready to drive with Continental? Take the first step and fill in the online application. Qualifications Bachelor’s degree or equivalent 2-5 years of experience in Customer Service, Order Management or Suppy Chain roles Order Management or Supply Chain Management experience required Small group project or process improvement initiative At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market. Company Description Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia) #J-18808-Ljbffr
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Order Fulfillment Analyst
2 days ago
Makati City, National Capital Region, Philippines NESTLE BUSINESS SERVICES AOA INC Full time ₱1,200,000 - ₱2,400,000 per yearPurpose of the Job:As an Order Fulfillment Analyst at Nestlé Philippines, you will play a critical role in ensuring the efficient and effective processing of customer orders. You will be responsible for analyzing order data, coordinating with various departments, and implementing strategies to optimize the order fulfillment process. Your analytical skills...
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Order Processor
1 week ago
Makati City, National Capital Region, Philippines Epicurean Partners Exchange Inc. Full time ₱900,000 - ₱1,200,000 per yearJOB ROLE:The Order Processor is responsible to support the operations through timely and accurate processing of store orders in close coordination with stores, 3rd party warehouse providers, suppliers and planning analysts.DUTIES AND RESPONSIBILITIES:ORDER AND STOCK MANAGEMENT· Helps check for duplication and validates suspicious orders prior to...
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Order Management Associate
2 weeks ago
Makati, Philippines Continental Full timeJob Description Manage queues and cases (customer orders and inquiries) from Salesforce.com Answer customer inquiries completely and accurately Accurately enter orders manually into SAP Ensures that electronic orders flow into the system as intended Resolve order conflicts (pricing, terms, products) and monitors orders through shipment Ensure order...
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Order Management Associate
2 weeks ago
Makati, Philippines Continental Full timeJob Description In Scope: Enter SAP Orders according to ContiTech (CT) Work Instructions, MTS Orders in SAP Module SD (P61) -> Pilot AAM PTS Business Order Intake via EDI, Tangro, manual orders Confirm orders with lead times based on CT Guideline to customers via SAP workflow (automatic) or shared E-Mail Address within 2 working days Orders will be sent from...
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Order Management Analyst
2 days ago
Taguig, Makati, Metro Manila, Philippines Continental Full time ₱1,200,000 - ₱2,400,000 per yearCompany Description Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and...
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Order Desk Analyst
2 days ago
Makati City, National Capital Region, Philippines Emapta Full timeGrow in Tech While Living Life on Your Terms Thrive in a role where every detail matters-and your time outside work does too. Enjoy the best of both worlds: a rewarding career in software operations and the freedom to focus on what matters after hours. In this role, you'll join a team that values accuracy, collaboration, and flexibility-so you can grow...
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Order Management
1 week ago
Makati City, National Capital Region, Philippines Westcon-Comstor Asia Full time ₱900,000 - ₱1,200,000 per yearThis is for back-office support in our Customer Relationship Executive teams (Makati)Can start asapJob SummaryThis is a hybrid position where you will become the subject matter expert across order entry, pricing management and customer service, managing all phone, fax and email customer orders and enquiries including solving basic to complex problems,...
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Order Management Manager
4 weeks ago
Makati, Philippines ADVANCE.AI Full timeOrder Management Manager Makati, National Capital Region, Philippines ADVANCE.AI ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 700 enterprise...
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Order Management Associate
5 days ago
Makati, Philippines Continental Full timeOrder Management Associate – Continental – Makati, National Capital Region, Philippines Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia). Responsibilities Accurately enter orders manually into SAP. Ensure that electronic orders flow into the system as intended....
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Order Management Associate
2 weeks ago
Makati, Philippines Continental Full timeJob Description Accurately enter orders manually into SAP. Ensures that electronic orders flow into the system as intended. Resolve order conflicts (pricing, terms, products) and monitors orders through shipment. Ensure order fulfillment (stock availability, order status, document requests, etc.) Correct EDI or Electronic order errors to root‑cause Handle...
