It - Technical Consultant

Technical Consultant - CRM

Posted today

The Technical Consultant’s primary responsibility is to carry out all configuration and development activity. The Technical Consultant will be required to analyze and contribute to functional specifications provided by business users and produce technical specifications. The Technical Consultant is involved at each stage of the software development lifecycle from helping to assess the feasibility of an identified business requirement, through documentation, development, testing & delivery.

• Department: Service Delivery Department
• Location: Office-based
• Education: Bachelor’s Degree
• Experience: Minimum 3 years of experience in software development role

Responsibilities and Duties

• Diagnostic and Analysis
• Design — Collaborate with the consultants in writing the technical design documents
• Development — Customization of the product to meet the needs of the customer based on the specifications from the Application Consultant
• Integration of the solution with the customer’s legacy databases and systems
• Document custom developed functionality in accordance to documentation standards and best practices
• Implement add-ons and code from third parties
• Initial test of the developed functionality
• Function testing of the developed functionality with the financial consultant
• Data migration development and testing
• Deployment — Support integrated testing; in case of upcoming customization requests during the deployment phase, perform the design and development tasks in accordance with the defined change request process
• Operation — Clear pending issues; Finalize documentation
• Upgrade — Evaluate necessary upgrade customizations for new versions of Microsoft Dynamics and relevant ISV and add-on solutions
• Reporting — Provide timely progress report on the customization projects; Ensure daily update on CRM Time Entries; Ensure that Balanced Scorecard is met; Attend team meetings

Skills

Soft Skills:

• Clear communicator (written and verbal)
• Creative solving of technical problems
• Ability to meet deadlines and deliverables
• Ability to comprehend and understand business processes and requirements and translate to technical design
• Ability to communicate with colleagues and customers

Technical Skills (required):

• Strong development background of CRM solutions with C# and Typescript/React
• Strong C#.Net development background
• Experience in C# lambda/LINQ expressions
• Knowledge of C# late-bound operations
• HTML/CSS knowledge
• Client-side development using jQuery and JavaScript
• Knowledge of Windows forms, API, Class Library and Console App development
• Web Services and Utilizing SDKs
• Managing solutions in Visual Studio (2013 or higher)
• Business process understanding; follows development best practices and ensures modifications are documented

Technical Skills (Desired):

• Professional Certification and accreditation strongly recommended or equivalent work experience
• Strong MS SQL background
• Knowledge in SQL triggers
• Knowledge in workflow frameworks

Schedule: Day shift

Ability to commute/relocate: Pasig City: RelIably commute or planning to relocate before starting work (required)

IT Technical Support

Posted today

Job Description

JOB DESCRIPTION :

• Assist in general information technology support requirements within expertise
• Facilitate restoration of service within the prescribed Service Level Agreement (SLA) on each incident
• Escalating incident tickets that cannot be resolved to upper-level support
• Perform routine AV equipment checks on conference rooms to ensure usability and readiness
• Provide on demand support to certain events hosted within the client premises
• Participate in system upgrade activities and perform any-in scope tasks
• Comply with policies and safety procedures
• Identify problems necessitating need-based solutions
• Accomplish daily status updates of all pending customer complaints

JOB SPECIFICATIONS :

• With at least 1 year work experience in the related field
• Knowledgeable in troubleshooting, installation, configuration, etc.
• Must be knowledgeable in handling ticketing system/ticket management
• Good communication skills
• Flexible for shifting/rotational schedule
• Willing to work in Pasig City
• Can start ASAP

Schedule: Flexible shift; Rotational shift

Education: Bachelor's (preferred)

Experience: Technical support: 1 year (preferred)

IT Technical Support

Posted today

Job Description

Job Qualifications :

• With at least 1 year of experience
• Required Skill(s): Good Communication Skills, Organization Skills, Computer Literate, Time Management Skills
• Knowledgeable in front-end technologies such as JavaScript, HTML5, and CSS3
• Familiarity with relational databases, version control tools, and developing web services

Job description

• Set up workstations with necessary peripheral devices and computers
• Ensure computers are operational
• Install and configure required software
• Develop and maintain networks that optimize performance
• Provide orientation and guidance to users on operating new software and equipment
• Troubleshoot and resolve problems
• Schedule upgrades and maintenance without deferring others
• Identify computer or network shortages and organize them
• Other tasks as assigned

Salary : Php15,000.00 - Php20,000.00 per month

Benefits :

• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion

Schedule: 10 hour shift

Supplemental pay types:

• 13th month salary
• Overtime pay

Ability to commute/relocate: Pasig: RelIably commute or planning to relocate before starting work (required)

Technical Support Representative

Posted today

Job Description

Position Summary

Duties & Responsibilities

• Document and report issues within the CRM tool
• Provide exceptional service to customers; act as customer advocate and liaison
• Update customers on open issues; understand products and services
• Collaborate with Customer Success Managers, Account Executives, and other internal teams
• Document issues with resolutions for knowledge base
• Identify recurring issues and work with internal teams to resolve root causes
• Other duties as assigned

Qualifications

• 1 year of Technical Support experience
• 3 years of Customer Service experience
• Excellent verbal and written communication; comfortable with leadership levels
• Strong customer service mindset and multi-tasking ability
• Excellent time management and prioritization
• Track record of outstanding customer service
• Ability to defuse tense situations and follow corporate policies

Technical Support Representative (Work-on-site)

Posted today

Job Description

Responsibilities :

• Responds to customer queries and complaints; keeps client equipment operational by following procedures

REQUIREMENTS :

• At least HS Graduate or equivalent
• Fresh graduates welcome with technical/computer-related courses
• Strong communication and attention to detail; technical background highly required
• Amenable to work in Frontera Verde, Pasig City

Job Types: Full-time, Permanent, Fixed term, Fresh graduate

Salary: Php19,000.00 - Php20,000.00 per month

Benefits

• Health insurance
• On-site parking
• Paid training
• Transportation service provided

Schedule: 8 hour shift; Night shift

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate: Pasig City: RelIably commute or planning to relocate before starting work (required)

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