Customer Feedback
1 day ago
Customer Feedback & Satisfaction Specialist Position: Customer Feedback & Satisfaction Specialist Schedule: Day Shift Work Set-up: Onsite (Mandaluyong) Employment Type: Full-time As the Reputation & VoC Specialist at VoltX Energy, you are the guardian and restorer of our public brand voice. Your mission is to monitor and analyze customer feedback, and to proactively engage with dissatisfied customers to resolve their issues and turn negative experiences into positive outcomes. You will build trust and enhance our reputation not just by responding, but by taking ownership and ensuring every customer feels heard and valued. Duties and Responsibilities Actively monitor all key review platforms (e.g., Google, ProductReview) and relevant online forums (e.g., Reddit, Whirlpool) for mentions of VoltX Energy. Draft and post timely, professional, and on-brand responses to all customer reviews. Manage the process for reporting and requesting the removal of reviews that violate platform policies. Direct Customer Resolution & Recovery Proactively reach out to customers who have left negative feedback to understand the root cause of their dissatisfaction and take ownership of the issue. Coordinate with internal departments (e.g., After-Sales Tech, Scheduling) to facilitate a tangible solution for the customer's outstanding problem. Communicate the resolution plan directly to the customer, ensuring they are kept informed and their problem is fully addressed to their satisfaction. Following a successful resolution, professionally request that the customer consider updating or removing their original negative review. Proactive Review Generation Implement and manage strategies to encourage satisfied customers to share their positive experiences online. Collaborate with the Customer Service Agents (CSAs) to identify ideal moments in the customer journey to request a review. Voice of Customer (VoC) Analysis & Reporting Analyze trends in customer feedback to identify recurring positive themes and common pain points. Compile and deliver regular VoC reports for the Customer Success Manager, highlighting key insights and actionable recommendations for process improvement. Qualification 2+ years of proven experience in online reputation management, customer escalations, or a similar digital customer service role. Exceptional English writing and verbal communication skills, with a nuanced ability to handle sensitive conversations with diplomacy and empathy. Strong negotiation and conflict resolution skills, with a proven ability to turn negative customer experiences into positive ones. Strong analytical skills with the ability to identify trends and insights from qualitative data. Deep familiarity with major online review platforms, especially Google Business Profile and ProductReview. A high degree of emotional intelligence and resilience. Nice-to-Have Experience working remotely for an Australian, US, or UK-based company. Previous experience in a "customer recovery" or "service recovery" role. Experience using social listening or reputation management software. Application Questions What's your expected monthly basic salary? How many years' experience do you have as a Customer Feedback Representative? #J-18808-Ljbffr
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Customer Feedback
1 week ago
Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱900,000 - ₱1,200,000 per yearPosition: Customer Feedback & Satisfaction SpecialistSchedule: Day ShiftWork Set-up: Onsite (Mandaluyong)Employment Type: Full-timeAs the Reputation & VoC Specialist at VoltX Energy, you are the guardian and restorer of our public brand voice. Your mission is to monitor and analyze customer feedback, and to proactively engage with dissatisfied customers to...
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Customer Feedback
1 week ago
Mandaluyong City, National Capital Region, Philippines Smart Channel Pty Ltd Full time ₱900,000 - ₱1,200,000 per yearPosition: Customer Feedback & Satisfaction SpecialistSchedule: Day ShiftWork Set-up: Onsite (Mandaluyong)Employment Type: Full-timeAs the Reputation & VoC Specialist at VoltX Energy, you are the guardian and restorer of our public brand voice. Your mission is to monitor and analyze customer feedback, and to proactively engage with dissatisfied customers to...
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Customer Success Manager
3 weeks ago
Mandaluyong, Philippines Fusion CX Full timeOverview Fusion CX Mandaluyong, National Capital Region, Philippines Fusion CX revolutionizes customer experience by blending innovative technology and human connection. Our AI-driven tools and analytics empower our team to understand and anticipate customer needs, ensuring every interaction is meaningful and memorable. Serving various sectors like BFSI,...
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Customer Service Associate
2 weeks ago
Mandaluyong City, National Capital Region, Philippines AND Financing Corporation Full time ₱180,000 - ₱360,000 per yearDuties & Responsibilities:Provide customers with quality and excellent support thru: Calls, Chats, and Emails.By addressing the issue properly & correctly with accurate details and information.Timely and prompt response for a zero email target by the end of the day.Maintain good relationship concerns. Appropriate in terms of voice messages and...
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Customer Service Representative
6 days ago
Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per yearWe're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAs Customer Service Representative, you will be responsible for providing exceptional customer service over the phone,...
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Customer Success Manager
1 day ago
Mandaluyong, Philippines CrewBloom Full timeWe are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long‑term relationships. Your goal is to maximize...
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Customer Voice
2 weeks ago
Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱900,000 - ₱1,200,000 per yearPosition: Customer Voice & Engagement CoordinatorLocation: Onsite – MandaluyongSchedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)Employment Type: Full-TimeWhy You'll Love Working Here:Fixed weekends offCollaborative, supportive team environmentOffice is highly accessible – near transport, food spots, and mallsStable daytime schedule (no night...
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Customer Experience Specialist
3 weeks ago
Mandaluyong, Philippines Spreetail Full timeOverview Spreetail is seeking a Customer Experience Specialist - EU. This is a remote position based in Manila, National Capital Region, Philippines. Spreetail operates across more than 10 marketplace channels and is committed to delivering solutions and building relationships with customers daily. Responsibilities Communicate directly with customers via...
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Customer Voice
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Smart Channel Pty Ltd Full time ₱104,000 - ₱130,878 per yearPosition: Customer Voice & Engagement CoordinatorLocation: Onsite – MandaluyongSchedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)Employment Type: Full-TimeWhy You'll Love Working Here:Fixed weekends offCollaborative, supportive team environmentOffice is highly accessible – near transport, food spots, and mallsStable daytime schedule (no night...
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Customer Service Representative
2 weeks ago
Mandaluyong, Philippines Centro Escolar University Full timeCustomer Service Representative role focused on assisting customers, managing complaints, and enhancing brand image through positive experiences. Your Role Key responsibilities include: Assisting customers with complaints and answering questions about products and services via all channels Building company and brand image through positive customer experience...
