2022 Technical Support Associate
2 weeks ago
About VXI Philippines VXI Philippines was established in 2003 and since then, their success continues to soar to new heights. Today, their team is now 20,000 employees strong across Metro Manila, Pampanga, and Davao. But, they do not stop there. They are continuously looking for new talents who will join their journey. Together, they will build a great culture, create more stories of success, and take amazing care of each other and their clients. Your role Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team. Training, development & rotations They believe in the power of curiosity and proactive exploration to find the greatest potential of an idea or support solution they never stop asking if things can be better. From how they develop their talent to how they push themselves to provide the best, most innovative products and reliable support, they constantly set the industry standard. Compensation & benefits 15K to 25K Basic Pay(may vary per account) Fortnightly Payouts(every two weeks) Performance-based Incentives 10% to 20% Night Differential Pay Rewards for every hired referral Leave Credits(unused portion is convertible to cash) Paid Leaves(VL, SL, EL, Bereavement Leave, Maternity Leave, Paternity Leave, Solo Parent Leave) HMO with dental benefits(applicable to 3 dependents based on employee's tenure) Salary Advance(terms and conditions apply) Sleeping Quarters Shower Rooms Gaming Areas(select sites only) Career progression While they are known to be among the highest ranking and top paying call centers in the Philippines. Most of their people join VXI because of the speed of growth (They promote from within, 60% of their middle management started as agents), as well as their family-oriented culture and values. But most of all, the environment they offer fosters work-life balance. Work-life balance In each interaction whether it be with clients or with their peers, they are honest and accountable and manage expectations to foster a positive and productive work environment. They run enriched programming that focuses on health issues, positive lifestyle choices, women’s professional advancement, and financial planning. They value close collaboration among their diverse set of talents and perspectives and encourage respectful debate in pursuit of a common goal. Company culture VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout their worldwide organization, they foster a people-first culture that is unique in the industry, winning accolades and awards for both their positive work environment and performance excellence. Today, there are more than 35,000 people who are part of the VXI family in 42 locations in North America, Asia, Europe, and the Caribbean. About you Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12) Average communication skills Able to multitask and is comfortable working with computer-based applications How to apply To apply for this position, simply click the “Apply” button on this page. Source/s vxi-family.com #J-18808-Ljbffr
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