Call Center Representative Healthcare Account

Overview

Customer Support jobs in the Philippines. Explore numerous customer support opportunities across industries, focusing on communication, problem-solving, and customer satisfaction. Roles involve addressing inquiries, resolving complaints, and providing information about products or services. Strong communication and a customer-centric approach are important for success.

Job opportunities range from entry-level to management across sectors including technology, retail, finance, and healthcare. Companies value empathetic, patient candidates who can handle challenging situations professionally.

The following postings are representative examples within this category. Each listing includes location, role, employer, and key details.

1. Caller: Healthcare Account – Cebu City
   Location: IT Park, Cebu City (Onsite)
2. Employer: Stark Asia Solutions, Inc. | Salary: up to ₱25,000/month; Night differential; HMO from Day 1; monthly attendance bonus; onboarding allowances
3. Role: Healthcare Account Specialist; Requirements: on-site in Cebu City; high school graduate (BPO experience a plus but not required); strong communication; immediate start

Application process : Send updated CV/resume with subject line Healthcare – (Surname). Apply via Indeed. Pay: Up to Php25,000 per month. Benefits include health insurance, promotion opportunities, paid training, and path to permanent employment. Application questions may request email, total BPO experience, Viber/WhatsApp, and education.

Customer Support – Virtual Solutions (Darbiztech)
Location: Cebu/Remote options; Salary range ₱60,000 – ₱120,000

Role: Frontline for client relationships; responsible for inquiries, sales outreach, and CRM updates. Requirements include 2+ years in sales, telemarketing, or customer service (B2B preferred); strong English; CRM experience (HubSpot/Zoho or similar); scheduling and after-sales support.

Posting notes: (a) Multiple postings mention remote/on-site flexibility; (b) Some listings emphasize a Canadian-inspired, Cebu-based team culture; (c) Several postings note promotional prospects and diverse benefits.

Customer Support – CP360 Family (ContactPoint360)
Locations: Cebu, Philippines; Onsite at times; remote options noted. Role focuses on inbound/outbound calls, chat, and ticketing; strong English required; HVAC experience is optional and training provided. Responsibilities include CRM data entry, sales prequalification, after-sales support, and escalation to scheduling/accounts/service teams.

Key responsibilities across CP360 postings :

• Handle inbound/outbound calls, chats, and emails using provided scripts
• Prequalify leads and collect required details
• Record interactions in CRM; maintain documentation
• Escalate when needed; support after-sales inquiries
• Deliver professional and empathetic customer service

Qualifications commonly sought:

• Excellent English communication (spoken and written)
• Experience with CRM tools (HubSpot, Zoho, etc.)
• Customer service or sales experience preferred
• Ability to follow scripts and manage multiple tasks

Other notes : Some postings include mandates around region restrictions and internal policies; some emphasize benefits like health insurance, paid training, and performance incentives. Several listings reference a strong, fast-growing BPO culture with internal career progression.

Typical locations mentioned include Manila Metro and Cebu City; roles sometimes offer remote options depending on the company and position.

Some postings note region-based hiring restrictions; all postings should be reviewed for current eligibility and legal requirements.