
Call Center Agent For Retail Account
22 hours ago
5,989 Customer Care jobs in the Philippines call center agent for retail account
₱ - ₱ Y Talent Outsourcing Channel Solutions
Posted today
Job DescriptionAbout the role
Are you an exceptional communicator with a passion for delivering excellent customer service? Talent Outsourcing Channel Solutions is looking for a full-time Call Center Agent to join our fast-paced team in Cagayan de Oro Misamis Oriental. In this blended voice and non-voice role, you will be the first point of contact for our retail clients, providing high-quality support and ensuring a positive customer experience.
What you'll be doing
- Handle inbound and outbound customer calls, emails, and other communication channels
- Respond to customer inquiries and resolve issues in a timely and efficient manner
- Provide accurate information and offer solutions to customer problems
- Engage with customers in a friendly and professional manner, promoting a positive brand image
- Maintain detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to enhance customer satisfaction
- Adhere to company policies, procedures, and quality standards
What we're looking for
- HS/SHS graduate; open to candidates with experience in BPO or non-BPO
- Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
- Excellent problem-solving and decision-making abilities
- Proficiency in English, both written and verbal
- Familiarity with customer service software and tools
- Ability to work in a fast-paced environment and adapt to changing priorities
- Dedication to providing exceptional customer service
What we offer
At Talent Outsourcing Channel Solutions, we offer a competitive salary and a range of benefits, including opportunities for career advancement, flexible work arrangements, team-building activities, and discounts on various products and services.
About us
Talent Outsourcing Channel Solutions is a leading provider of customer service solutions, serving a diverse portfolio of retail clients. We focus on innovation and customer satisfaction and are committed to a dynamic and rewarding work environment.
Apply now and take the first step towards an exciting new chapter in your career.
Customer CarePosted 1 day ago
Concentrix – Customer Experience Solutions Advisor
We are a global technology and services leader powering brands and providing cutting-edge tech and training to help you grow. We offer career development, comprehensive benefits, and a diverse, inclusive culture.
Role & responsibilities
- Deliver exceptional customer experiences via email, chat, and phone
- Provide accurate information about products, services, and policies
- Resolve issues with empathy and timely follow-up
- Maintain confidentiality and accurate documentation in CRM systems
- Collaborate with internal teams to address service issues and drive improvements
Qualifications
- College graduate or equivalent; 6+ months in customer experience preferred
- Excellent communication, problem-solving, and multitasking skills
- Willing to work in shifting schedules
- Experience with CRM tools and MS Office is a plus
Concentrix is an equal opportunity employer. We encourage applicants from all backgrounds to apply.
Customer CarePosted 1 day ago
Staff4Me – Customer Care Representative
Staff4Me is seeking a dedicated Customer Care representative to deliver outstanding service by assisting inquiries, resolving issues, and ensuring a positive experience.
Key Responsibilities
- Provide timely and accurate responses via phone, email, and chat
- Assist customers in navigating products and services
- Resolve complaints by identifying root causes and offering solutions
- Document interactions in CRM and gather feedback for improvements
- Collaborate with other departments to resolve complex issues
Requirements
- High school diploma or equivalent; college degree preferred
- 1–2 years in customer service or related field
- Excellent verbal and written communication
- Proficiency with CRM software and MS Office
- Ability to work varied shifts, including evenings/weekends
Posted today
NTT DATA – Customer Care
We provide frontline customer service to policyholders, beneficiaries, agents, and internal customers via phone/chat/email. Responsibilities include logging calls, escalating issues, and maintaining confidentiality.
Required Skills
- Experience in insurance or related field preferred
- 1+ year in a professional environment
- Strong communication and problem-solving abilities
- Proficient with Windows and CRM tools; Salesforce experience a plus
- Willing to work US shifts and weekends
Posted today
MicroSourcing – Customer Experience Associate
Hybrid | Nightshift. Competitive rewards, healthcare, paid time off, and career growth.
Your Role
- Deliver customer experiences via email, chat, and phone
- Manage multiple inboxes and assist with orders, returns, and promotions
- Collaborate with tech, warehouse, and other teams to improve CX
- Assist with data maintenance, PO tracking, and reporting
What You Need
- 1–3 years in customer service
- Experience with major ERP systems (NetSuite, SAP, Oracle, etc.)
- Proficient in MS Office; strong English skills
- Ability to work with cross-functional partners
About MicroSourcing
We are a leading offshore provider of managed services in the Philippines with a diverse workforce and inclusive culture.
Customer CarePosted today
Staff4Me – Customer Care Representative
Staff4Me seeks a passionate representative to address inquiries, offer assistance, and ensure a seamless experience.
Key Responsibilities
- Respond promptly via phone, email, and live chat
- Guide customers through products and services
- Resolve issues with empathy and timely resolutions
- Document interactions in CRM and collaborate with departments
Requirements
- High school diploma; college degree preferred
- 2+ years in customer service
- Excellent communication and problem-solving skills
- Experience with MS Office and CRM platforms
- Flexible hours including evenings/weekends
Job Types: Full-time, Permanent
In addition to these postings, other healthcare and technology client roles may be listed. If you didn’t find the right job, explore career advice and other opportunities.
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