Call Center Agent For Retail Account

22 hours ago


Ilocos Norte Philippines Buscojobs Full time

5,989 Customer Care jobs in the Philippines call center agent for retail account

₱ - ₱ Y Talent Outsourcing Channel Solutions

Posted today

Job Description

About the role

Are you an exceptional communicator with a passion for delivering excellent customer service? Talent Outsourcing Channel Solutions is looking for a full-time Call Center Agent to join our fast-paced team in Cagayan de Oro Misamis Oriental. In this blended voice and non-voice role, you will be the first point of contact for our retail clients, providing high-quality support and ensuring a positive customer experience.

What you'll be doing

  • Handle inbound and outbound customer calls, emails, and other communication channels
  • Respond to customer inquiries and resolve issues in a timely and efficient manner
  • Provide accurate information and offer solutions to customer problems
  • Engage with customers in a friendly and professional manner, promoting a positive brand image
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with cross-functional teams to enhance customer satisfaction
  • Adhere to company policies, procedures, and quality standards

What we're looking for

  • HS/SHS graduate; open to candidates with experience in BPO or non-BPO
  • Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  • Excellent problem-solving and decision-making abilities
  • Proficiency in English, both written and verbal
  • Familiarity with customer service software and tools
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Dedication to providing exceptional customer service

What we offer

At Talent Outsourcing Channel Solutions, we offer a competitive salary and a range of benefits, including opportunities for career advancement, flexible work arrangements, team-building activities, and discounts on various products and services.

About us

Talent Outsourcing Channel Solutions is a leading provider of customer service solutions, serving a diverse portfolio of retail clients. We focus on innovation and customer satisfaction and are committed to a dynamic and rewarding work environment.

Apply now and take the first step towards an exciting new chapter in your career.

Customer Care

Posted 1 day ago

Concentrix – Customer Experience Solutions Advisor

We are a global technology and services leader powering brands and providing cutting-edge tech and training to help you grow. We offer career development, comprehensive benefits, and a diverse, inclusive culture.

Role & responsibilities

  • Deliver exceptional customer experiences via email, chat, and phone
  • Provide accurate information about products, services, and policies
  • Resolve issues with empathy and timely follow-up
  • Maintain confidentiality and accurate documentation in CRM systems
  • Collaborate with internal teams to address service issues and drive improvements

Qualifications

  • College graduate or equivalent; 6+ months in customer experience preferred
  • Excellent communication, problem-solving, and multitasking skills
  • Willing to work in shifting schedules
  • Experience with CRM tools and MS Office is a plus

Concentrix is an equal opportunity employer. We encourage applicants from all backgrounds to apply.

Customer Care

Posted 1 day ago

Staff4Me – Customer Care Representative

Staff4Me is seeking a dedicated Customer Care representative to deliver outstanding service by assisting inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities

  • Provide timely and accurate responses via phone, email, and chat
  • Assist customers in navigating products and services
  • Resolve complaints by identifying root causes and offering solutions
  • Document interactions in CRM and gather feedback for improvements
  • Collaborate with other departments to resolve complex issues

Requirements

  • High school diploma or equivalent; college degree preferred
  • 1–2 years in customer service or related field
  • Excellent verbal and written communication
  • Proficiency with CRM software and MS Office
  • Ability to work varied shifts, including evenings/weekends
Customer Care

Posted today

NTT DATA – Customer Care

We provide frontline customer service to policyholders, beneficiaries, agents, and internal customers via phone/chat/email. Responsibilities include logging calls, escalating issues, and maintaining confidentiality.

Required Skills

  • Experience in insurance or related field preferred
  • 1+ year in a professional environment
  • Strong communication and problem-solving abilities
  • Proficient with Windows and CRM tools; Salesforce experience a plus
  • Willing to work US shifts and weekends
Customer Care

Posted today

MicroSourcing – Customer Experience Associate

Hybrid | Nightshift. Competitive rewards, healthcare, paid time off, and career growth.

Your Role

  • Deliver customer experiences via email, chat, and phone
  • Manage multiple inboxes and assist with orders, returns, and promotions
  • Collaborate with tech, warehouse, and other teams to improve CX
  • Assist with data maintenance, PO tracking, and reporting

What You Need

  • 1–3 years in customer service
  • Experience with major ERP systems (NetSuite, SAP, Oracle, etc.)
  • Proficient in MS Office; strong English skills
  • Ability to work with cross-functional partners

About MicroSourcing

We are a leading offshore provider of managed services in the Philippines with a diverse workforce and inclusive culture.

Customer Care

Posted today

Staff4Me – Customer Care Representative

Staff4Me seeks a passionate representative to address inquiries, offer assistance, and ensure a seamless experience.

Key Responsibilities

  • Respond promptly via phone, email, and live chat
  • Guide customers through products and services
  • Resolve issues with empathy and timely resolutions
  • Document interactions in CRM and collaborate with departments

Requirements

  • High school diploma; college degree preferred
  • 2+ years in customer service
  • Excellent communication and problem-solving skills
  • Experience with MS Office and CRM platforms
  • Flexible hours including evenings/weekends

Job Types: Full-time, Permanent

In addition to these postings, other healthcare and technology client roles may be listed. If you didn’t find the right job, explore career advice and other opportunities.

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