Call Center Agent For Retail Account

5,989 Customer Care jobs in the Philippines call center agent for retail account

₱ - ₱ Y Talent Outsourcing Channel Solutions

Posted today

About the role

Are you an exceptional communicator with a passion for delivering excellent customer service? Talent Outsourcing Channel Solutions is looking for a full-time Call Center Agent to join our fast-paced team in Cagayan de Oro Misamis Oriental. In this blended voice and non-voice role, you will be the first point of contact for our retail clients, providing high-quality support and ensuring a positive customer experience.

What you'll be doing

• Handle inbound and outbound customer calls, emails, and other communication channels
• Respond to customer inquiries and resolve issues in a timely and efficient manner
• Provide accurate information and offer solutions to customer problems
• Engage with customers in a friendly and professional manner, promoting a positive brand image
• Maintain detailed records of customer interactions and transactions
• Collaborate with cross-functional teams to enhance customer satisfaction
• Adhere to company policies, procedures, and quality standards

What we're looking for

• HS/SHS graduate; open to candidates with experience in BPO or non-BPO
• Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
• Excellent problem-solving and decision-making abilities
• Proficiency in English, both written and verbal
• Familiarity with customer service software and tools
• Ability to work in a fast-paced environment and adapt to changing priorities
• Dedication to providing exceptional customer service

What we offer

At Talent Outsourcing Channel Solutions, we offer a competitive salary and a range of benefits, including opportunities for career advancement, flexible work arrangements, team-building activities, and discounts on various products and services.

About us

Talent Outsourcing Channel Solutions is a leading provider of customer service solutions, serving a diverse portfolio of retail clients. We focus on innovation and customer satisfaction and are committed to a dynamic and rewarding work environment.

Apply now and take the first step towards an exciting new chapter in your career.

Posted 1 day ago

Concentrix – Customer Experience Solutions Advisor

We are a global technology and services leader powering brands and providing cutting-edge tech and training to help you grow. We offer career development, comprehensive benefits, and a diverse, inclusive culture.

Role & responsibilities

• Deliver exceptional customer experiences via email, chat, and phone
• Provide accurate information about products, services, and policies
• Resolve issues with empathy and timely follow-up
• Maintain confidentiality and accurate documentation in CRM systems
• Collaborate with internal teams to address service issues and drive improvements

Qualifications

• College graduate or equivalent; 6+ months in customer experience preferred
• Excellent communication, problem-solving, and multitasking skills
• Willing to work in shifting schedules
• Experience with CRM tools and MS Office is a plus

Concentrix is an equal opportunity employer. We encourage applicants from all backgrounds to apply.

Posted 1 day ago

Staff4Me – Customer Care Representative

Staff4Me is seeking a dedicated Customer Care representative to deliver outstanding service by assisting inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities

• Provide timely and accurate responses via phone, email, and chat
• Assist customers in navigating products and services
• Resolve complaints by identifying root causes and offering solutions
• Document interactions in CRM and gather feedback for improvements
• Collaborate with other departments to resolve complex issues

Requirements

• High school diploma or equivalent; college degree preferred
• 1–2 years in customer service or related field
• Excellent verbal and written communication
• Proficiency with CRM software and MS Office
• Ability to work varied shifts, including evenings/weekends

Posted today

NTT DATA – Customer Care

We provide frontline customer service to policyholders, beneficiaries, agents, and internal customers via phone/chat/email. Responsibilities include logging calls, escalating issues, and maintaining confidentiality.

Required Skills

• Experience in insurance or related field preferred
• 1+ year in a professional environment
• Strong communication and problem-solving abilities
• Proficient with Windows and CRM tools; Salesforce experience a plus
• Willing to work US shifts and weekends

Posted today

MicroSourcing – Customer Experience Associate

Hybrid | Nightshift. Competitive rewards, healthcare, paid time off, and career growth.

Your Role

• Deliver customer experiences via email, chat, and phone
• Manage multiple inboxes and assist with orders, returns, and promotions
• Collaborate with tech, warehouse, and other teams to improve CX
• Assist with data maintenance, PO tracking, and reporting

What You Need

• 1–3 years in customer service
• Experience with major ERP systems (NetSuite, SAP, Oracle, etc.)
• Proficient in MS Office; strong English skills
• Ability to work with cross-functional partners

About MicroSourcing

We are a leading offshore provider of managed services in the Philippines with a diverse workforce and inclusive culture.

Posted today

Staff4Me – Customer Care Representative

Staff4Me seeks a passionate representative to address inquiries, offer assistance, and ensure a seamless experience.

Key Responsibilities

• Respond promptly via phone, email, and live chat
• Guide customers through products and services
• Resolve issues with empathy and timely resolutions
• Document interactions in CRM and collaborate with departments

Requirements

• High school diploma; college degree preferred
• 2+ years in customer service
• Excellent communication and problem-solving skills
• Experience with MS Office and CRM platforms
• Flexible hours including evenings/weekends

Job Types: Full-time, Permanent

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