Training and Quality Supervisor | Onsite | Clark | Up to PHP70K

Build Smarter Teams, Strengthen Every Process In the ever-evolving world of construction, precision and people build the strongest foundations. This role offers the rare chance to shape how teams learn, perform, and grow in a fast-paced environment. Step into a leadership path where your expertise in training and quality drives progress—and your own success is built to last. What You’ll Do Be part of our client's team as a Training and Quality Supervisor , ensuring operational excellence through consistent learning and service quality. You’ll drive structured training, process standardization, and continuous improvement initiatives that empower teams to meet business goals and exceed performance expectations. Your Role in Focus Employment Type: Full-time Shift: Night shift Work Setup: Onsite, Clark Pampanga Salary: PHP 60,000 - PHP 70,000 What’s in It for You Day 1 HMO coverage with free dependent Competitive salary package Prime office location (easy access to MRT stations, restaurants, and banks) Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Fun engagement activities for employees Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment What You Need to Succeed Qualifications Bachelor's degree in Education, Psychology, Business Administration, Human Resources, or a related field Minimum of 3-5 years of experience in training, quality assurance, or operations supervision (preferably in a shared services or BPO environment) Proven experience in developing and facilitating training programs for operational teams and leaders Strong written and verbal communication skills, with the ability to produce professional training and audit documentation Technical Proficient in MS Office Suite (Excel, PowerPoint, Word) and experienced with e-learning platforms or LMS tools Strong understanding of training methodologies (ADDIE, Kirkpatrick) and QA tools or templates Skilled in developing and interpreting KPI dashboards and performance analytics for training and quality insights Business and Management Strong planning and project management skills; able to manage concurrent training and audit schedules Excellent documentation, version control, and report preparation skills Solid understanding of workflows, SLAs, and performance management processes Interpersonal Excellent communication, facilitation, and feedback delivery skills Strong collaboration with Team Leaders, Assistant Team Leaders, and cross-functional teams Professional demeanor and ability to engage both staff and leadership audiences Personal Detail-oriented and data-driven with a commitment to process excellence Proactive, accountable, and adaptable to changing operational priorities Upholds integrity, confidentiality, and respect in all staff interactions Physical Demands Ability to sit or stand for extended periods Occasional lifting of materials up to 25 lbs Regular use of standard office equipment (computer, phone, projector, etc.) Work Environment Primarily an office-based role with a standard Monday-Friday schedule Typical indoor working conditions with standard lighting and ventilation May occasionally require remote facilitation of training and audit activities Your Daily Blueprint Lead the development, rollout, and maintenance of the Core Services Training Framework, including onboarding, functional training, and leadership development modules Coordinate with Team Leaders and Assistant Team Leaders to identify skill gaps and implement targeted upskilling sessions Manage the Core Services Training Matrix to ensure timely completion of required programs, compliance certifications, and refresher courses Design and deliver onboarding programs for new hires aligned with Core Services culture, communication standards, and process workflows Supervise the Training and Quality Assurance (TQA) team in conducting regular process audits, case reviews, and service checks across all functions Develop and maintain QA dashboards to track trends in error rates, ticket turnaround times, and service feedback (NPS and internal survey results) Conduct performance calibration sessions with Team Leaders and Assistant Team Leaders to ensure consistent coaching feedback and performance ratings Partner with the Operations Manager and Team Leaders to implement coaching documentation practices that integrate SMART goals and developmental feedback from quality reviews Facilitate Train-the-Trainer programs for Team Leaders and Assistant Team Leaders to strengthen facilitation and documentation skills Consolidate monthly Training and Quality Reports highlighting completion rates, recurring issues, and improvement actions for Operations and Senior Management review Support internal audits, process standardization, and continuous improvement initiatives across Core Services About the Company You’ll Support Our client is a trusted construction support solutions provider that partners with leading American companies in the Architecture, Engineering, and Construction (AEC) industry . They specialize in streamlining operations through services such as administration, estimating, scheduling, and virtual design and construction. By integrating seamlessly with client workflows, they enhance productivity, reduce workloads, and empower teams to focus on their core expertise. With a strong culture of proficiency, consistency, and collaboration, our client continues to build success stories across the U.S. construction landscape. Welcome to Emapta Philippines Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 , Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra #J-18808-Ljbffr