Learning and Development Specialist

1 week ago

Muntinlupa, Philippines Filinvest Business Services Corporation Full time

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES Learning Delivery

  • Facilitate engaging and effective learning sessions (classroom, virtual, or blended) for employees at various levels of the organization.
  • Lead onboarding programs for new hires, ensuring a smooth transition into the company’s culture and processes.
  • Serve as a subject matter expert in delivering core, compliance and functional skills training.
  • Monitor participant engagement and provide real-time feedback to ensure learning objectives are met.
  • Conduct post-training assessments and provide actionable recommendations to enhance future sessions.
  • Evaluate the effectiveness of external training vendors and recommend improvements when applicable.
Learning Operations
  • Oversee end-to-end program logistics, including scheduling, enrollment, venue setup, and technology support.
  • Ensure accurate and timely preparation of training materials, resources, and participant communications.
  • Maintain and update training records, attendance, and completion metrics in the Learning Management System (LMS).
  • Coordinate with internal and external stakeholders, such as facilitators, vendors, and subject matter experts, to ensure seamless program execution.
  • Manage program evaluations and generate reports that assess the effectiveness and ROI of learning initiatives.
Stakeholder Management
  • Ensure alignment of learning initiatives with organizational needs.
  • Communicate regularly with stakeholders to provide updates, gather feedback, and address any concerns related to the business unit learning needs.
  • Foster positive relationships with participants and encourage a growth-oriented mindset within the organization.
Work Environment
  • Hybrid work setup, with a mix of onsite and virtual responsibilities.
  • May require occasional travel to support training programs in other locations.
  • Amenable or flexible enough to travel in Alabang and Makati for Learning and Development training programs
TECHNICAL COMPETENCIES AND SKILLS
  • Strong communication skills, demonstrating fluency and clarity in both written and spoken English.
  • Effective facilitation and presentation skills, with the ability to engage diverse audiences.
  • Ability to work collaboratively and establish stakeholder relationships.
  • Strong organizational skills, with a keen eye for detail.
  • Proficiency in using Learning Management Systems (LMS) and virtual learning tools.
  • Analytical mindset with the ability to interpret data and generate actionable insights.
  • Ability to adapt to changing priorities and manage multiple tasks simultaneously.
  • Preferably has experience in BPO, particularly multinational companies
EDUCATION, TRAININGS, LICENSES REQUIRED
  • Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
  • Minimum of 4 years of experience in Learning and Development, with a focus on learning delivery and operations.
  • Proven track record of managing and delivering training programs in a corporate environment.
  • L&D related certifications are added advantage
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