BPO - Technical Support Engineer
17 hours ago
As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.
This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.
See if this job is right for you. ️
How You Spend Your Eight Hours
- Respond to client problems and questions coming in through email and phone calls
- Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
- Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
- Enter client-related information, including case history, into the contact tracking database
- Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
- Assist with the build of Linux-based servers for deployment at client sites
- Help customers install, configure, and use the AG Mednet network and peripheral systems
What You Must Possess
- Degree in a technical discipline or equivalent experience
- One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
- Experience with Windows and OS X operating systems
- Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
- Broad understanding of LAN and WAN technologies
- Shell scripting experience (BASH, Python)
- Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
- Excellent customer service skills with the ability to handle and diffuse difficult situations
- Ability to respond to clients with a high degree of professionalism and accuracy
- Excellent verbal and written communication skills
- Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
- Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
- Exposure to AWS and application servers is a plus
What You Shall Receive
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
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