BPO - Technical Support Engineer
17 hours ago
As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader. See if this job is right for you. ️ How You Spend Your Eight Hours Respond to client problems and questions coming in through email and phone calls Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues Enter client-related information, including case history, into the contact tracking database Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system Assist with the build of Linux-based servers for deployment at client sites Help customers install, configure, and use the AG Mednet network and peripheral systems What You Must Possess Degree in a technical discipline or equivalent experience One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus) Experience with Windows and OS X operating systems Experience with MySQL or PostgreSQL required (ability to write complex queries preferred) Broad understanding of LAN and WAN technologies Shell scripting experience (BASH, Python) Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver) Excellent customer service skills with the ability to handle and diffuse difficult situations Ability to respond to clients with a high degree of professionalism and accuracy Excellent verbal and written communication skills Ability to multi-task and work under dynamic conditions and constraints with minimal supervision Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence) Exposure to AWS and application servers is a plus What You Shall Receive HMO coverage with two free dependents upon regularization VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
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Parañaque, Philippines Unity Communications Full timeOverview BPO - Technical Support Engineer with Linux Experience (Hybrid Setup) #M02 at Unity Communications. This role involves helping medical professionals resolve software issues to support secure, efficient, and compliant environments. Responsibilities Respond to client problems and questions coming in through email and phone calls Diagnose,...
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Parañaque, Philippines Ditto Job Board Full timeSenior Technical Support Engineer, Infrastructure US East About Ditto: Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices...
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IT Technical Support
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Parañaque, Philippines Strategic Networks, Inc. Full timeJob Description Assist end users on all in-scope requests with focus on client satisfaction, service delivery quality and technical excellence. Over-all responsible for the management, maintenance and provision of technical support via onsite, phone, email and/or remote on hardware and software issues, network diagnostic and repair. Coordinate with...
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BPO - AI Solutions Architect (Hybrid Setup)
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Parañaque, Philippines Unity Communications Full timeBPO - AI Solutions Architect (Hybrid Setup) Join Unity Communications as a BPO - AI Solutions Architect (Hybrid Setup). We are looking for an AI Solutions Architect to act as our own human J.A.R.V.I.S., ensuring AI agents integrate with all parts, work perfectly, and set customers up for success. You will help customers configure and optimize agentic tools,...
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Sales Technical Support
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Parañaque, Philippines BJ Marthel International Inc. Full timeJob Description Overview As a Technical Sales Representative , you are expected to act as a liaison between suppliers/manufacturers of Electrical and Instrumentation and Control Engineering-related products and the clients of the industry. To provide technical expertise, product information, and solutions to clients, aiming to match project requirements with...
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Parañaque, Philippines Unity Communications Full timeOverview As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job focuses on software...
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Parañaque, Philippines Unity Communications LLC Full timeOverview As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent...
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Technical Support Specialist
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Parañaque, Philippines Advanced Security and Detection Systems, Inc. Full timeOverview Advanced Security and Detection Systems, Inc. Our ideal candidate is a tech-savvy problem solver who can work independently to troubleshoot and resolve issues while assisting others. Responsibilities and Qualifications Must be a graduate of Electronics, Electrical, IT, Vocational Graduate or completer can be considered Work Experience must be...
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BPO Agent with Experience in Sales/Telco/Tech
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Parañaque, Philippines Lexie Staffing Co. Full timeCustomer Service Representative – (Telco / Troubleshooting / Sales) Deliver exceptional customer support via calls by assisting with inquiries, resolving technical issues, and providing accurate and efficient troubleshooting solutions for telecom-related services. Ensure customer satisfaction by maintaining a professional, empathetic, and...
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IT Technical Support
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Parañaque, Philippines SmartLine Human Resource Services Inc Full timeResponsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Install, configure, and troubleshoot software applications and network systems. Document and track issues using a helpdesk system. Collaborate with IT team to improve processes and software. Train users on new...
