Patient Care Specialist

4 weeks ago

Makati, Philippines Belo Medical Group, Inc. Full time

Join to apply for the Patient Care Specialist role at Belo Medical Group, Inc. The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure services are provided in an effective and efficient manner. Responsibilities Handling Patient or Customer Inquiries or Concerns Greet all patients and customers upon entry in a friendly, courteous and professional manner. Answer inquiries from patients, customers and other persons regarding clinic product and services efficiently. Answer telephone calls promptly following the company's telephone handling standards. Handle inquiries over the telephone and screens or directs calls when necessary. Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department. Endorse scheduled patients to appropriate personnel in charge (Doctor, Aesthetician, Nurse or Physician Assistant). Handle patient complaints and refer to the Branch Officer or Doctor accordingly. Maintain high standards of customer service through handling all customers in a courteous, friendly and helpful manner. Ensure appropriate promotional or information materials are available for the patients or customers. Scheduling of Patients Ensure proper scheduling of patients for treatment and services in the CRM and logbook. Confirm patients appointments the day before the schedule. Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure availability. Prepare lists of doctors and aestheticians patients, procedures and contact numbers for distribution at the end of the day. Check company mobile phone daily, note any rescheduling requests and update the CRM and concerned personnel accordingly. Coordinate with the Doctor, Aesthetician or other personnel regarding patient schedules. Handling of Patient Information and Patient Charts Facilitate the filling out of the Patient Data Sheet and ensure completeness of information. Prepare charts for new patients ensuring proper labeling with the patient’s name (Last Name, First Name, Middle Initial) on the folder flap. Maintain proper filing of charts. Pull out charts of patients as necessary and return them to proper places after use. Prepare charts of patients scheduled for the next day. Others Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic. Report any required repairs or needs for additional supplies to the Branch Officer for proper action. Undertake promotional, sales and marketing activities via phone or direct customer encounters. Attend all required meetings, events or trainings. Ensure compliance with company established policies and procedures. Lend support or assistance as reliever in other clinics as needed. Perform other duties as may be assigned. Qualifications Candidate must possess at least a Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent. At least 1-3 years of working experience in the related field is required. Outstanding customer service orientation. Excellent communication skills. Ability to display tact, courtesy and initiative. Job Details Seniority level: Associate Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care #J-18808-Ljbffr

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