Customer Success Manager
3 weeks ago
Respondent Manila, National Capital Region, Philippines Customer Success Manager We’re looking for someone who genuinely loves helping customers. As part of our growing Customer Success team, you’ll partner with clients like Microsoft and Anthropic to help them get the most value out of Respondent. If you are a strong communicator who enjoys solving problems, building relationships, and growing in a fast‑paced global startup, this is the perfect role for you Respondent is building the infrastructure that powers participant recruiting for the research industry. Our mission is to make it effortless for researchers to find high‑quality human participants. We’re a lean team of ~30 people across Sydney, Manila, and the U.S. We’ve recently become profitable and are ramping up to accelerate growth. What You’ll Do Onboard and enable new customers : Partner closely with Sales to deliver smooth onboarding experiences—running platform demos, training sessions, and sharing best practices so customers feel confident using Respondent. Drive adoption and growth : Act as the primary contact for assigned strategic accounts—managing incoming queries, tracking utilisation and engagement metrics, and collaborating with Account Managers to increase adoption and paid usage. Champion the customer : Act as the voice of the customer in partnership with the AM teams—spotting recurring themes, sharing insights, and ensuring feedback directly shapes product and process improvements. Collaborate cross‑functionally : Work closely with Product, Operations, and Fulfilment teams to streamline internal processes, improve our product, and continually enhance customer experience. What You’ll Bring Customer facing expertise : Solid experience building relationships and helping customers get value from a platform—ideally in SaaS, research, or marketplace businesses. Strong communicator : Engages customers with empathy, clarity, and confidence—whether over email, or live calls. Organised and reliable : Skilled at managing multiple accounts and priorities. Data‑driven mindset : Comfortable working with data and dashboards to uncover insights. Cross‑functional collaborator : Builds strong partnerships across internal teams, sharing insights and translating and solving customer needs. Meaningful impact : Plays a key role in helping the world’s top companies—like Microsoft and Anthropic—run better research and make smarter decisions. Profitable and growing : A profitable 30‑person team that’s scaling—get the excitement of startup growth with the stability of proven traction. Culture that cares : Part of a tight‑knit global team—Sydney, Manila, U.S.—collaborative, supportive, and balances high performance with a fun workplace. Night‑shift role aligned with US West Coast hours, primarily supporting US/EU based clients. Hybrid setup with 2 days per week in our Manila office (BGC). Healthcare reimbursement, all U.S. federal public holidays off, and 4 weeks of annual leave. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
Manila, Philippines Heidi Full timeWho are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two...
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Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines GoAhead Full time ₱800,000 - ₱1,200,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention through proactive communication and relationship building. Daily tasks will include responding to customer inquiries, analyzing...
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Customer Success Manager
4 weeks ago
Manila, Philippines Heidi Health Ltd Full timeOverview Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more...
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Customer Success Manager
3 weeks ago
Manila, Philippines SiteMinder Full timeSiteMinder Manila, National Capital Region, Philippines Customer Success Manager At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive...
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Customer Success Manager
2 weeks ago
Manila, Philippines Enzo Full timeCustomer Success Manager – Enzo Location: Manila, National Capital Region, Philippines As an Account Manager , you will empower organizations to transform business processes and achieve their desired outcomes through effective product adoption. Acting as a trusted advisor, you will manage a portfolio of clients, develop a deep understanding of each...
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Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines WeLevel Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionWeLevel deconstructed the customer acquisition process and built automated systems to help businesses acquire customers more cost-effectively. Our solutions specialize in modernizing customer acquisition processes, regardless of your business's stage of growth.Role DescriptionThis is a full-time remote role for a Customer Success Manager....
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Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines Bloom Full time ₱80,000 - ₱120,000 per yearIntroductionWho We Are…Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand. With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations...
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Manager, Customer Success Management
2 weeks ago
Manila, Philippines Thomson Reuters Full timeJoin to apply for the Manager, Customer Success Management role at Thomson Reuters Manager, Customer Success Management - AEM About the Role: Responsibility for providing leadership and team management for the CSM team supporting low-mid market customers across the AEM region Manage the delivery of the customer service experience, drive customer retention,...
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Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines Penbrothers Full time ₱1,200,000 - ₱2,400,000 per yearAbout PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the RoleWe are looking for aCustomer Success Manager, shaping exceptional client...
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Customer Success
2 weeks ago
Manila, National Capital Region, Philippines Pro Coffee Gear Full time ₱1,200,000 - ₱3,600,000 per yearJob Title: Customer SuccessLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving...
