Collections Process Lead

3 days ago

Taguig, Philippines Capgemini Full time

Capgemini Taguig, National Capital Region, Philippines

Collections Process Lead

Capgemini Taguig, National Capital Region, Philippines

3 days ago Be among the first 25 applicants

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The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.

1. Key Responsibilities:

• Contact customers via phone, email, or letters to collect outstanding debts.

• Negotiate repayment plans and settlements in accordance with company policies.

• Maintain accurate records of all communications and payment arrangements.

• Follow up on broken promises to pay and escalate unresolved cases.

• Maintain compliance with debt collection laws and company procedures.

• Meet or exceed daily and monthly collection targets

2. Skills and Qualifications:

• Excellent English communication skills with customer centricity

• Must have the ability to negotiate to drive collections efficiently

• Team player with a positive attitude

• 3-5 years Collections experience, preferably in banking/cards LOB

• College graduate

3. Work Set-up:

• Amenable to work onsite at either McKinley West, Taguig or SM MOA Complex, Pasay offices

• Willing to work Australian business hours

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Finance
  • Industries Business Consulting and Services, Banking, and Financial Services

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