
Workforce Strategy
24 hours ago
Empowering People for a Sustainable Future | Sr. Talent Acquisition @ ENGIE Impact | Talent Management SUMMARY The Workforce Strategy & Analytics Manager – Client Success plays a critical role in driving strategic execution across the Client Success organization. This role is responsible for monitoring project progress, overseeing key initiatives, and ensuring alignment between workforce capacity, business goals, and client outcomes. The manager builds and maintains dashboards, tracks KPIs and OKRs, and partners closely with leadership and cross-functional teams to keep strategic workstreams moving forward. PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Strategic Oversight & Initiative Tracking Monitor progress of strategic initiatives and workstreams across Client Success, ensuring timelines, deliverables, and ownership are clearly defined and maintained. Partner with leadership to track and report on progress against organizational goals, OKRs, and transformation priorities. Identify risks, blockers, or misalignments and proactively escalate or resolve to maintain momentum. Build and maintain dashboards that visualize project status, workforce metrics, and strategic KPIs. Provide regular reporting to senior leadership on initiative health, staffing alignment, and operational performance. Translate complex data into actionable insights to support decision-making. Cross-Functional Coordination Serve as a central point of coordination across Client Success, Operations, Commercial, HR, and Finance to align on priorities and execution plans. Facilitate collaboration between internal teams to ensure shared accountability and timely delivery of strategic work. Lead or support cross-departmental meetings and planning sessions to drive alignment and transparency. Performance Monitoring & Optimization Track and analyze workforce utilization, load balancing, and delivery capacity across teams. Recommend adjustments to staffing models, workflows, or priorities based on real-time data and business needs. Ensure visibility into team performance and workload distribution to support employee wellbeing and client satisfaction. Partner with RDM Workforce Manager to define and support staffing needs for Client Success. Process & Systems Improvement Continuously improve planning, tracking, and reporting processes through automation, tooling, and best practices. Evaluate and implement systems (e.g., Power BI, Salesforce) to support real-time visibility and strategic alignment. QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience Bachelor’s degree in Business, Operations, Strategy, or related field (Master’s preferred). 5+ years in workforce planning, strategic operations, or program management in a service-based environment. Proven experience in project tracking, dashboarding, and cross-functional coordination. Strategic thinking and ability to align workforce planning with organizational goals Strong analytical skills with ability to interpret complex data and proficiency in tools like Excel, Power BI, Tableau, Salesforce and/or Smartsheet. Excellent project management and organizational skills Ability to monitor and track multiple initiatives and workstreams simultaneously Strong communication and interpersonal skills to collaborate across departments Experience with KPI and/or OKR tracking and reporting Ability to identify risks and proactively resolve issues to maintain momentum Comfort working in a fast-paced, dynamic environment with shifting priorities High attention to detail and commitment to data accuracy and integrity Experience with process improvement and systems implementation Ability to influence and partner with senior leadership WORK ENVIRONMENT: Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees Working hours will follow PST. Performing duties and attending events during the evening and on the weekend occurs infrequently but may be required Must be able to travel 15-30% with 1-2 trips to the United States per year Traveling off-site to a local event is required #J-18808-Ljbffr
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Workforce Strategy
2 days ago
Mabalacat, Central Luzon, Philippines ENGIE Impact Full time $90,000 - $120,000 per yearSUMMARYTheWorkforce Strategy & Analytics Manager – Client Successplays a critical role in driving strategic execution across the Client Success organization. This role is responsible for monitoring project progress, overseeing key initiatives, and ensuring alignment between workforce capacity, business goals, and client outcomes. The manager builds and...
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Workforce Strategy
3 weeks ago
Mabalacat, Philippines ENGIE Impact Full timeSUMMARY The Workforce Strategy & Analytics Manager – Client Success plays a critical role in driving strategic execution across the Client Success organization. This role is responsible for monitoring project progress, overseeing key initiatives, and ensuring alignment between workforce capacity, business goals, and client outcomes. The manager builds...
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Workforce Manager
24 hours ago
Mabalacat, Philippines ENGIE Impact Full timeEmpowering People for a Sustainable Future | Sr. Talent Acquisition @ ENGIE Impact | Talent Management SUMMARY The Workforce Manager will report to the Head of Resource Data Management supporting global operations. This role is responsible for aligning workforce capacity with business needs, managing utilization rates, client volume, and financial targets....
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Workforce Manager
2 days ago
Mabalacat, Central Luzon, Philippines ENGIE Impact Full time ₱900,000 - ₱1,200,000 per yearSUMMARYThe Workforce Manager will report to the Head of Resource Data Management supporting global operations. This role is responsible for aligning workforce capacity with business needs, managing utilization rates, client volume, and financial targets. This role leads forecasting and workforce optimization efforts that support service delivery, revenue...
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rta / wfm
6 days ago
Mabalacat, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱1,200,000 per yearWork Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities:The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information...
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RTA / WFM
2 weeks ago
Mabalacat City, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information...
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Recruitment Specialist
2 weeks ago
Mabalacat, Philippines Wilcon Depot, Inc, Full timeOverview Job Overview: The position is responsible for executing recruiting strategies to fill up the workforce requirements of the departments and stores through sourcing, screening, interviewing applicants for vacant positions based on manpower budget in accordance to companys procedures and standards. Qualifications Graduate of Psychology or HRDM. With at...
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Operations Manager
3 weeks ago
Mabalacat, Central Luzon, Philippines Asurion Full timeThe Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development. The position is responsible for improving customer satisfaction and the productivity and performance of Customer Service Representatives. The Acting Operations Manager will also improve team member satisfaction resulting in the...
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Talent Acquisition Specialist
24 hours ago
Mabalacat, Philippines Peloton WorkReady Full timeWe are seeking a detail-oriented and motivated Talent Acquisition Specialist to join our team in the Philippines. The successful candidate will support end-to-end recruitment activities, ensuring a seamless experience for both candidates and clients. This role requires strong organizational skills, excellent communication, and the ability to manage...
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Small Business, Account Executive-Contact Center
3 weeks ago
Mabalacat, Philippines RingCentral Full timeOverview Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the...