rta / wfm

14 hours ago

Mabalacat, Central Luzon, Philippines TASQ Staffing Solutions Full time

Work Arrangement: Hybrid (2-3x/week onsite until further notice)

Responsibilities:

The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.
It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.
Develop and manage accurate forecasting models to predict workforce needs.
Create effective work schedules to maximize resource efficiency.
Monitor real-time call volume and adjust staffing levels as necessary.
Analyze historical data to improve forecasting accuracy and scheduling strategies.
Prepare and distribute regular performance reports to management.
Collaborate with team leaders to address workforce management issues.
Utilize workforce management software to enhance resource planning.

RTA / WFM