IT Support Specialist
4 weeks ago
We are looking for a Support Associate Level 2 who will provide technical support and assistance to customers and ensure client’s satisfaction, must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.To ensure success in this role,the candidate must be customer-oriented and patient to deal with difficult customers. Key Responsibilities Provides 2nd Level Technical Support, via Phone, Email, and Chat, to manage users’ incidents and queries in a professional and timely manner. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded to in a timely manner. Performs second-level troubleshooting on all reported incidents. Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. Manage customer expectations and notify Team Lead in the event of an unusual surge in calls of a specific nature. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status. Microsoft Security Score increase Manage customer intranets and check Backups and security audits Configure Microsoft Portals for customers. Customer Training on using M365 products. Required Competencies Proficient understanding of how to use Microsoft 365 and troubleshoot Microsoft 365 issues. M365 Azure/Entra experience. M365 Suite of Applications (in General) M365 Security Compliance configuration/support M365 Teams Experience in setting up/configuring DNS. Knowledgeable in Cyber Security protection, anti-virus protection, malware protection Experience in Cloud PBX phone systems. Has experience with troubleshooting email services issues, DNS installation issues, internet issues. Strong experience in documentation. Experience in creating documents for knowledge-based training. Candidate must possess at least a Bachelor’s/College Degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication), or equivalent experience. Excellent customer service skills. Must be able to demonstrate strong problem-solving skills. Good communication skills – written and verbal. Able to multitask. Previous experience in a 24/7 support environment. Experience in supporting Australian clients is a plus. Desired Competencies Trend Micro of Microsoft Defender for enterprise CRM systems experience Asset Management Systems experience Microsoft Power BI Microsoft Power Apps Microsoft Power Automate Microsoft Forms or similar Business requirements gathering and business process flow mapping. Benefits Remuneration commensurate with experience Day shifts with a normal professional work week (8 hours per day, 5 days per week) Predominately work from home with team meetups Occasional domestic travel #J-18808-Ljbffr
-
Cainta, Philippines Qmulus Solutions Full timeImplementation Support and Accounts Payable Specialist (Remote/WFH) Direct message the job poster from Qmulus Solutions Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We are looking for an Implementation Support and Accounts Payable Specialist to join our team. This role should be a detail-oriented and dependable Accounts...
-
Cainta, Philippines Tavor Perry Full timeRole Overview We are hiring a motivated and skilled LinkedIn Engagement and Content Support Specialist to manage and optimize social media presence across multiple client accounts. You’ll focus on creating engaging content, supporting visual production, analyzing performance, and ensuring consistent communication with clients and internal teams. This...
-
Senior IT Support Engineer
3 weeks ago
Cainta, Philippines BruntWork Full timeRate: Up to Php368 approximately PHP63,774 per month (to be paid on the selected candidate's local currency) Client Overview Be part of a forward‑thinking UK‑based Managed Service Provider (MSP) that’s setting new standards in IT support across multiple industries. With a diverse portfolio of 120+ clients ranging from recruitment agencies to...
-
Customer Specialist
4 weeks ago
Cainta, Philippines BOLDR PH, INC. Full timeA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world‑class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values by leveraging AI and empowering our team members to do meaningful human...
-
Digital Marketing Specialist
2 weeks ago
Cainta, Philippines MySigrid Full timeDigital Marketing Specialist (Remote/Hybrid) MySigrid Manila, National Capital Region, Philippines 6 days ago Be among the first 25 applicants Who We Are MySigrid is a Remote Staffing Solutions provider powered by technology. We provide the right people, platform, and processes to optimize busy executives' lives, allowing them to outsource the day-to-day...
-
Senior Digital Marketing Specialist
4 weeks ago
Cainta, Philippines MicroSourcing International, Inc. Full timeSenior Digital Marketing Specialist Location: Philippines (wide) – Flexible work‑from‑home arrangement. Work setup & shift: Flexible (Work From Home). First 2–4 weeks training US hours, then Philippine hours. Why Join MicroSourcing? Competitive Rewards: above‑market compensation, healthcare coverage day one, dependents, paid time‑off with cash...
-
Social Media Marketing Specialist
2 weeks ago
Cainta, Philippines TalentPop App Full timeOverview TalentPop is a fast‑growing e-commerce support company dedicated to helping brands thrive in today’s digital landscape. As we expand, we’re looking for a creative and results‑driven Social Media Marketing Specialist to join our team. If you’re passionate about building engaging online communities, driving brand awareness, and turning...
-
Customer Service Digital Solutions Specialist
2 weeks ago
Cainta, Philippines F. Hoffmann-La Roche AG Full timeCustomer Service Digital Solutions Specialist (Diagnostic IT Solutions) page is loaded## Customer Service Digital Solutions Specialist (Diagnostic IT Solutions)locations: Philippinestime type: Tempo integralposted on: Publicado hojejob requisition id: Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa...
-
E-Commerce Sales Outreach Specialist
3 weeks ago
Cainta, Philippines TalentPop App Full timeJoin TalentPop – Where Top Performers Thrive At TalentPop, we partner with some of the fastest-growing e-commerce brands to deliver world‑class customer experiences and drive revenue through smart, strategic support. We’re currently expanding our Sales Outreach Team and looking for high‑performing individuals who are passionate about sales, customer...
-
E-Commerce Sales Outreach Specialist
3 weeks ago
Cainta, Philippines TalentPop App Full timeWe’re expanding our Sales Outreach Team and looking for a high‑performing E-Commerce Sales Outreach Specialist to drive revenue growth by re‑engaging customers, recovering abandoned carts, and supporting buyers throughout their journey. Role Overview As a Sales Outreach Specialist, you’ll communicate via email, SMS, and live chat to encourage...
