Client & Talent Operations Manager | Manila (Remote)

4 weeks ago

Lipa, Philippines OpsArmy Careers Full time

Overview Role Overview: We are seeking a highly organized and people-focused Client & Talent Operations Manager to oversee client relationships and manage a team of remote talents. You will be responsible for ensuring smooth service delivery, maintaining strong relationships with both clients and talents, and driving operational efficiency across all processes. This role is ideal for someone who thrives in dynamic, fast-paced environments, loves solving problems, and can balance both people and process management with care and precision. What Youll Do Client Relationship Management Act as the primary point of contact for assigned clients. Build and nurture long-term client relationships based on trust and consistent results. Conduct regular performance check-ins and reviews to ensure client satisfaction and retention. Address client concerns promptly and identify opportunities for account growth and improvement. Talent Management & Oversight Manage and support a group of remote talents, ensuring they deliver high-quality work aligned with client expectations. Oversee talent onboarding, task allocation, and performance management. Provide coaching, guidance, and motivation to maintain engagement and retention. Match talents effectively to client needs and monitor alignment over time. Operational Excellence Develop, document, and refine Standard Operating Procedures (SOPs) for key processes. Identify operational gaps and propose system or workflow improvements. Collaborate with internal teams (Recruitment, Finance, Onboarding) to ensure seamless execution. Manage escalations efficiently, ensuring positive resolutions for both clients and talents. Reporting & Analysis Track and report key metrics, including client satisfaction, talent performance, and retention. Prepare operational summaries and recommendations for leadership. Support data-driven decision-making to enhance service delivery and scalability. What We're Looking For 3+ years of experience in operations, customer success, or client account management. Proven background in managing both client relationships and team performance. Strong communication, problem-solving, and leadership skills. Ability to multitask, prioritize, and thrive in a remote environment. Experience creating and maintaining SOPs and improving operational systems. A proactive and empathetic approach to people management and client care. Location note: Pasig, National Capital Region, Philippines; Quezon City, National Capital Region, Philippines. #J-18808-Ljbffr

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