Csr - Accounts Receivable

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Customer Service Associate

Location: Makati, National Capital Region

Employer: CEMEX

Posted: today

Job Description

What is the job?

  • Prompt and accurate sales order creation (voice/electronic) in accordance with policies, logistical and operational capacities, and system procedures to ensure an efficient order fulfillment process.
  • Ensure complaints are logged, followed up, and closed based on defined Service Level Agreements; define SLAs with Logistics, Operations, Commercial, Technical, and Procurement.
  • Ensure proper customer management in accordance with defined Call Flow parameters to achieve customer satisfaction and positively impact relationships.
  • Coordinate and execute inquiries, requests, and tasks within defined service levels to exceed customer expectations.
  • Inform and regularly update clients on the company’s customer contact tools to facilitate order fulfillment.

Qualifications:

  • Bachelor’s Degree
  • Willing to work in Makati
  • 0-5 years experience in customer service, order processing or back office
  • Above average written and verbal English and Filipino communication
  • Fresh graduates are welcome to apply

Customer Service Representatives

Location: Alabang

Note: This entry covers multiple similar postings with the same responsibilities and requirements.

Job Description (Representative – multiple postings)
  • Manage various customer issues depending on account assignment; transactions may relate to billing and collections, client inquiries, product support, or inbound sales.
  • Open to fresh graduates and undergraduates with related experience; BPO experience is an advantage
  • Must have good English communication skills
  • Willing to work in Alabang (or other listed sites) on shifting schedules

Representative postings include variations such as:

  • Graduate of any 4-year course preferred; non-graduates accepted with related experience
  • At least 6 months to 2 years of related BPO or customer service experience depending on the role
  • Good computer/navigation skills; fluent in English
  • Full-time employment; onsite work often required; potential salary ranges from the mid 20s to mid 30k PHP per month depending on role and location

Advise referrals who fit the criteria to walk in at the Recruitment Center with a resume and valid I.D. (locations such as Forum Robinsons Mall, Mandaluyong City, and other listed venues).

Typical walk-in details:

  • 3F Forum Robinsons Mall, Pioneer St. corner EDSA, Mandaluyong City
  • Monday to Friday, 10:00 AM to 4:00 PM
  • Bring an updated resume and valid ID

Other postings include:

  • Taguig, NCR – GDV Business Services Co. (Urgent Hiring), various compensation packages, onsite roles at BGC/Taguig with health and life insurance, HMO, and other benefits
  • Pasig City and Quezon City sites with similar CS expectations, 8-hour shifts, and options for flexible or shift work

Note: This compilation contains multiple similar roles from the same company family; actual postings may vary by site, salary, benefits, and requirements.

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