IT Service Desk Associate

4 days ago

Mandaluyong, Philippines Jocson College Inc. Full time
IT Service Desk Associate - Adamson University APPLY NOW Unisys Global Services

National Capital Region (NCR), Mandaluyong City

  • Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology.
  • Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.
  • Required skill(s): Customer Service, computer troubleshooting, computer basic troubleshooting.
  • Required language(s): english.
Responsibilities

Job Profile: Service Desk Associate

Location: Mandaluyong City, Philippines.

Citizenship: Only Filipino citizens are eligible to apply.

Work Experience: Any Fresher including College pass-out Fresher or Undergraduate Fresher or High School Degree freshers or Graduate freshers is eligible to apply.

Job Description:

  • Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
  • Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers.
  • Monitor installed systems, identify problems, and take corrective action. Identify, manage, escalation, and resolve technical issues.
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Key Responsibilities:

  • 1st Level telephone and other media contact support
  • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service
  • Act as a single point of contact on incidents and problems logged
  • Understand various media sources that interface with the Service Desk
  • Support multiple clients through customer service professionalism and insight

Qualifications:

  • High School diploma (associate’s degree, professional certification(s), or license preferred),
  • Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.

Key Skills: Any Freshers can apply .

  • Knowledge of MS Office, MS Exchange, and MS Windows networks.
  • Languages: English and local languages of the countries it supports.
Additional Info
  • Location: Mandaluyong City, National Capital Region (NCR).
#J-18808-Ljbffr

  • Service Desk Analyst

    4 days ago

    Mandaluyong, Philippines Unisys Full time

    Service Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. ...

  • Service Desk Analyst

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time

    Service Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ567771**What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service...

  • Service Desk Analyst

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time

    Service Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ567771**What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service...

  • Service Desk Operations Specialist

    7 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱30,000 - ₱48,000

    Job OverviewWe are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and resolving issues in a timely and professional manner.Technical Support:You will be the primary point of contact for customers experiencing technical difficulties with hardware, software, client,...

  • Service Desk Analyst

    4 days ago

    Mandaluyong, Philippines Microgenesis Business Systems Full time

    Responsibilities Act as the single point of contact to support internal and external clients 24/7. Provide first-line investigation, diagnosis, and resolution and promptly allocate unresolved issues. Walk the customer through the problem-solving process. Closely coordinate with clients to ensure issues have been resolved. Updating knowledge bases with...

  • IT Service Desk Analyst

    4 days ago

    Mandaluyong, Philippines Santaisabel Full time

    IT Service Desk Analyst - Philippine Christian University Manila - Onsite APPLY NOW Unisys Global Services National Capital Region (NCR), Mandaluyong City Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License...

  • IT Service Desk Analyst

    4 days ago

    Mandaluyong, Philippines Jocson College Inc. Full time

    IT Service Desk Analyst - University of the East Manila - Virtual Career Fair APPLY NOW Unisys Global Services National Capital Region (NCR), Mandaluyong City Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License...

  • IT Service Desk Analyst

    4 days ago

    Mandaluyong, Philippines Santaisabel Full time

    IT Service Desk Analyst - Trinity University of Asia - Onsite Career Fair APPLY NOW Unisys Global Services National Capital Region (NCR), Mandaluyong City Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License...

  • Junior Service Desk Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time

    OverviewJunior Service Desk Analyst (Project-based) - Are you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing Business Technology is looking for a Junior Service Desk Analyst (Project-based).Stolt-Nielsen Limited (SNL) is the specialist storage and...

  • Service Desk Analyst

    4 days ago

    Mandaluyong, Philippines ConnectOS Full time

    Schedule Monday – Friday (06:00 AM - 03:00 PM PHT) What are we looking for? Skills Required: A minimum of 3 years working in a Service Desk technical environment. A minimum of 1 year supporting an environment with 500+ end users. Prior experience supporting Australian users. Knowledge of Active Directory and Group Policy. Experience using ServiceNow or...