Technical Support Representative
7 days ago
Technical Support Representative - (Baguio) Applicants residing in Baguio City are highly preferred. Who we are eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust. What we are looking for Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Technical Support Representative – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters. We are looking for an awesome individual who has the flair, skill, and experience to understand and provide resolutions to customer concerns and questions via chat. This includes researching for the answers on your own or using your resources on hand, and also being able to think outside of the box and critically. What you’ll be doing Respond to inbound chat conversations. Be the voice of the customer; give direct feedback and updates on bug and feature requests. They should be able to use their CRM, SaaS, and Salesforce experience to show how to navigate and answer questions about it. Be able to upsell additional services and make permanent customers. Route appropriate tickets to CS, Finance, Legal, or Sales. Accurately categorize and document each interaction. Occasionally, help customers live over Zoom or a phone call. Qualifications and Requirements Proven work experience as a technical support representative or a similar role. 2 years of work experience in the same field is a plus. Hands‑on experience with CRM/SaaS applications. Familiarity with Zapier and/or similar applications. Familiarity with reporting and Excel/Google Sheets. Familiarity with chat apps like Intercom and Slack. Excellent verbal and written communication skills. Knowledge of API preferred. Good time‑management skills with the ability to handle various open tickets/chats simultaneously. Strong and keen attention to detail. Has chat support experience. Has experience with upselling the product to the customer. Benefits and Perks Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace. Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements. Flexible Work Options: Work your way This is a Hybrid set up and the candidate must be from Baguio or if from a nearby city, we need someone who is willing to relocate. Wellness Matters: Recharge and refresh Our flexible vacation and sick leaves empower you to prioritize your well‑being, ensuring a healthy work‑life balance. Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks. Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together #J-18808-Ljbffr
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Technical Support Representative
1 week ago
Baguio, Philippines Nezda Technologies Inc. Full timeOverview URGENT HIRING! START ASAP! APPLY NOW! WORK ONSITE: SM FIESTA STRIP, BAGUIO POSITION: TECHNICAL SERVICE REPRESENTATIVE Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Offer 16,000 SALARY...
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Technical Support Representative
2 weeks ago
Baguio City, Cordillera, Philippines Brandlink PH Full time ₱201,600 - ₱252,000 per yearMaintain, manage and repair IT systemResolving network issuesInstalling and configuring hardware and softwareIdentifies and escalate priority issuesRoutes calls to appropriate resourceFollows up customer calls where necessaryDocuments all call information according to standard operating proceduresAdditional responsibilities as assigned or requestedReports...
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Technical Support Representative
4 days ago
Baguio City, Cordillera, Philippines eFLEXervices, Inc. Full time ₱250,000 - ₱500,000 per yearWho we are:eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing...
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Technical Support Representative
6 days ago
Baguio City, Cordillera, Philippines eFLEXervices, Inc. Full timeApplicants residing in Baguio City are highly preferred.Who we are:eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent...
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Technical Support Representative
6 days ago
Baguio City, Cordillera Admin Region, Philippines eFlexervices Full time ₱300,000 - ₱450,000 per yearInterested applicants can send their resume directly to our career page: Who we are:eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match...
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Baguio City, Cordillera, Philippines eFLEXervices, Inc. Full timeApplicants residing in Baguio City are highly preferred.Who we are:eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent...
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Technical Support Representative
4 days ago
Baguio City, Cordillera Admin Region, Philippines eFlexervices Full timeWho we are:eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing...
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Technical Support Specialist
1 week ago
Baguio, Philippines Aidey Full timeAbout the Company Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions. About the Client The client is the leading Shopify exclusive reviews & referrals app that helps over 100,000 merchants boost their...
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Baguio, Philippines SupportYourApp Full time(Networking & Cybersecurity) Technical Support Consultant (Philippines, remote) (Networking & Cybersecurity) Technical Support Consultant (Philippines, remote) 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Passionate about the world of tech?What if you had a chance to be a part of the world's...
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Technical Writer
1 week ago
Baguio P, Philippines THOUGHTFOCUS INC PH Full time ₱40,000 - ₱80,000 per yearPosition Summary:Working as part of a team of technical writers, you will be responsible for owning and contributing to an extensive array of documentation projects. This position will require you to work with a variety of technical experts and representatives within our operational areas to understand both the products and the needs of our clients and...
