Customer Care Representative

6 days ago


Parañaque, Philippines TKHS Group Incorporated Full time

Responsibilities

  • May be responsible for handling inbound order entry and order status calls from new and existing customers.
  • To assist customers with queries via Emails/Chats and deal with multiple customers simultaneously.
  • Follow communication scripts when handling different topics.
  • Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
Qualifications
  • At least High school graduate
  • At least 1 year of experience in BPO Industry
  • Good English comprehension and writing skills.
  • Outstanding written and verbal communication skills, great email, chat, social media, and phone etiquette.
  • Min Typing Speed of 40-50wpm with 95% accuracy (faster preferred)
  • Computer proficiency, and attention to detail.
  • Willing to be assigned in Aseana 2 near Redemptorist LRT Station.
  • Can start on Jan 10, 2024
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