Customer Support Representative

Customer Support Representative - Philippines Philippines MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion. We’re looking for passionate and dedicated Customer Service Representatives based in the Philippines, committed to delivering exceptional support and resolving client queries with efficiency. Bring your excellent communication skills and customer‑centric approach to contribute to our dynamic team and uphold Maintainx's reputation for top‑notch service. What you’ll do: Respond promptly and accurately to customer support inquiries. Call customers to resolve issues when needed. Help customers with how to use specific features of the product. Offer work‑around solutions when the product does not exactly meet the customer’s requirements. Document product requests and highlight common requests to the Product team. Schedule meetings with sales representatives when pricing negotiation and solution consulting are required. Create self‑service knowledge base articles and saved replies based on frequently asked questions. Follow up with old customer support tickets when new product releases help meet the requirements of customers. About you: 3 months – 2 years of full‑time customer support or customer onboarding experience (providing support or onboarding for a software product is a plus). Excellent communication, time management and interpersonal skills. Ability to manage multiple priorities and perform well in a fast‑paced environment while maintaining a high level of quality and client satisfaction. Savvy with technology and capacity to become well‑versed in our software in a short period of time. Experience working with customer support/help desk ticketing software is a plus. BA/BSc/BEng degree or equivalent is preferred. Spanish language skills (written and spoken) are an asset. Will work alongside folks across the globe that reflect the MaintainX values: Smart, Humble, Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated. About us: Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile‑first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Voluntary Self-Identification of Disability We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. How do you know if you have a disability? 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