Training Manager

4 weeks ago

Taguig, Philippines DigiPlus Interactive Corp Full time

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come. For more information, visit:

Training Manager is responsible for designing, managing, and implementing training strategies for frontline employees (e.g., retail staff, operations, customer service agents). This role ensures that new hires and existing team members are equipped with the right skills, mindset, and cultural alignment to perform effectively and grow within the organization.

Responsibilities
  • Develop a comprehensive training roadmap for frontline roles (e.g., onboarding, upskilling, job certification)
  • Create structured learning paths and competency-based development plans
  • Partner with business units to implement OJT (On-the-Job Training) and in-house mentorship frameworks
  • Design or localize courses for operational excellence, service, safety, and culture
  • Collaborate with internal SMEs and external partners to build training materials (slides, handbooks, digital content)
  • Lead annual training planning and oversee implementation schedules across sites
  • Establish training evaluation metrics (e.g., satisfaction, knowledge gain, behavioral change)
  • Track learning progress and completion rates through LMS or internal reporting tools
  • Work with HRBPs, QA, and operations to align training impact with performance data
  • Build and manage a pool of internal trainers; support their onboarding and continuous improvement
  • Promote a learning culture via initiatives like learning weeks, peer-sharing, or knowledge contests
  • Support training event logistics and operations (e.g., training days, workshops, train-the-trainer programs)
Qualifications
  • Bachelor’s degree or above (Human Resources, Education, Business, Communications, or related fields)
  • Minimum 5 years of experience in L&D , with at least 2 years focused on frontline workforce training
  • Proficient in instructional design, facilitation, and project management
  • Solid understanding of adult learning principles, train-the-trainer practices, and evaluation models (e.g., Kirkpatrick)
  • Skilled in MS PowerPoint, Excel, and learning systems (LMS)
Preferred Attributes
  • Strong empathy and “ground-level” awareness of frontline working environments
  • Effective communicator and stakeholder manager across functions
  • Highly organized, action-oriented, and able to manage multiple programs simultaneously
  • Passionate about education, knowledge sharing, and people growth
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