Urgent Hiring Customer Support Representative In

3 weeks ago

Pampanga Philippines Buscojobs Full time

Customer Service Associate — Job Description 1

Posted today

Job Description
  • Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
  • Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
  • Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
  • Maintain data protection and confidentiality for both staff and customers.
  • Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.).

Job Types : Full-time, Fresh graduate

Salary : From Php21,000.00 per month

Benefits :

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Schedule :

  • Shift system

Ability to commute/relocate :

  • Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)

Experience :

  • Customer Service Representative: 1 year (required)

Language :

  • English (preferred)
Customer Service Associate — Job Description 2

Posted today

Job Description
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Types : Full-time, Permanent

Schedule :

  • 8 hour shift

Experience :

  • CSR/Sales Coordinator: 3 years (preferred)
  • People Management: 1 year (preferred)
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