Process Associate

2 weeks ago

Quezon City, Philippines Genpact Full time

Process Associate, Customer Care (BFS ) Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate, Customer Care . We are looking for a Process Associate whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving team’s questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives. Responsibilities Ability to handle difficult interactions with customers via chat and phone. Adherence to compliance policy. Work under specific goals and manage AHT. Proficiency in customer service skills. Keep the database updated with the customers' information and status. Qualifications Minimum Qualifications High school diploma. Good communication skills, 90% in both spoken and written English. Proficient in M.S Office software especially in Excel and PowerPoint. Ability to work under pressure under specific goals and manage AHT. Results oriented and good people skills. Customer Service Background is a must. Schedule Flexibility is a must. Preferred Qualifications Think creatively to meet the needs of the customer. Have the ability to multi-task with excellent follow through. Ability to effectively communicate through phone and email. Excellent analytical and strategic thinker. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation. Make an impact – Drive change for global enterprises and solve business challenges that matter. Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities. Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day. Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. #J-18808-Ljbffr

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