IT Technical Support

4 weeks ago

Makati, Philippines eTeam Workforce Private Corporation Philippines Full time

Responsibilities

  • Support amazing day-to-day across our hardware and software platforms for incredibly seasoned to novice level users and everything in between.
  • Resolve incidents and Service Requests based upon standard company best practices, utilizing our internal knowledge where and when needed.
  • Support the company's SaaS tools, compliance practices, and on and off-boarding processes.
  • Learn, document, train, and support new applications and IT procedures, always keen on opportunities to refine and increase efficiency.
  • Create detailed and impactful documentation for your peers and our internal user base.
  • Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement.
  • Collaborate with your colleagues in IT Operations and with all teams within and our BPO partners.
What We Look For In You
  • Technical support expertise on MacOS and Chrome OS, along with Google Suite, including Google Admin, and ideally in support of 2FA methodologies.
  • Knowledge of Jira Service Desk or similar ticketing system.
  • Basic knowledge of standard IT Infrastructure Configurations
  • Administration experience with Google for Business, Atlassian, Okta, Jamf, and Slack.
  • Demonstrable troubleshooting methodologies and root cause analysis.
  • Excellent communication and time management skills.
  • Understanding of ITIL Principles
  • Experience working with service vendors.
  • Strong Customer Service Skills.
Nice To Haves
  • Understanding of agile principles.
  • Scripting and automation experience.
  • Experience working in a remote-first environment.
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