Business Systems Analyst

4 weeks ago

Angeles, Philippines Quantrics Enterprises Inc. Full time

Overview Business Systems Analyst (Work From Home) – Quantrics Enterprises Inc. Responsibilities Elicit business requirements for project initiatives from various stakeholder teams using Agile methodology (write features and stories) Troubleshoot reported issues in the Dispatch and Work Order Management streams Prioritize investigations with vendor teams Effectively identify all areas of impact to Dispatch and Work Order Management systems for new initiatives Partner with vendors/Business to prime and resolve defects and ensure alignment Implement/co-ordinate mitigations where required Contribute to the team’s repository of “How to” documents Core Competencies Minimum of 3 years of experience in system integration with a solid understanding of basic coding practices, database technologies (SQL), and data modeling concepts (JSON, XML, ERD, workflow/dataflow diagrams) Strong familiarity with various software development lifecycles (Agile, Waterfall, etc.) Initiative to solve problems/find answers with minimal supervision/direction At least 3 years of experience in analyzing business needs and proposing, designing, and implementing effective system solutions Strong facilitation and communication skills, with the ability to lead discussions across diverse stakeholder groups and tailor messaging for both technical and business audiences Hands-on experience translating business requirements into system requirements and ensuring alignment with project objectives Minimum of 3 years of experience in debugging, triaging software defects, and testing system requirements using both manual methods and tools such as Postman or SoapUI Knowledge and experience with Service Now Platform, specifically the Field Services module (FSM) Nice To Have Knowledge of Bell IT Systems such as ODM, TMForum Knowledge of Bell’s Residential/Business services/products Familiar with Confluence, JIRA Software development experience in any modern language (JAVA, C#, C++) Qualifications Educational Qualification/s Bachelor’s degree in computer science, Information Technology, or related field Work Conditions Work From Home setup Schedule is from 7 PM-4 AM Manila time / 7 AM-4 PM EST When Daylight Saving Time (DST) starts, the schedule will follow: 6:00 PM – 3:00 AM Manila time / 6:00 AM – 3:00 PM EST #J-18808-Ljbffr

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