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IT Technology Analyst Assistant Manager
2 weeks ago
TASQ is currently looking for an IT Technology Analyst Assistant Manager (CCNA or CCNP) for a position based in Clark, Pampanga. The pre-screening interview will be conducted over the phone.
**Position Overview: IT Technology Analyst Assistant Manager (CCNA or CCNP)**
**Qualifications:**
- Bachelors degree in Computer Science, IT, Engineering, or a related field.
- The candidate must have completed a degree in Computer Science, Information Technology, or a comparable discipline.
- A minimum of 6 years of relevant work experience is required for this role.
- Must have a customer service-oriented mindset and the ability to work in a diverse environment, collaborating with clients and IT professionals from various cultures worldwide.
- Knowledge in networking, server management, and cloud adaptations is essential.
- Experience in IT Incident Management.
- Proficient in managing LAN and WAN networks.
- Familiar with managing Cisco switches, routers, and firewalls.
- Strong troubleshooting skills for IT configurations.
- CCNA or CCNP certification is required.
- If the CCNA certification has expired, candidates should possess Cisco training along with relevant work experience.
- Willingness to work in shifting schedules and on-site in Clark, Pampanga.
- IMPORTANT: Please ensure your CV highlights your experience with Cisco and networking.
**Responsibilities:**
- **Procurement:** Gather requirements from business stakeholders and initiate requests by raising a Bill of Materials (BOM) with the pricing team to facilitate procurement.
- **Service Transition:** Execute service-specific technology migration and upgrade activities to complete the service transition plan.
- **Service Delivery and Support Process Management:** Support the Network, Security, Voice, Server teams, and system engineers in troubleshooting system issues and managing second-level incidents and service requests to align with the service delivery plan.
- **Availability & IT Service Continuity, Capacity Management:** Implement service-specific controls and processes, conduct routine backup activities, check for power/system/network redundancy, and document capacity parameters specific to services and systems to ensure compliance with service continuity and capacity management.
- **IT Asset Lifecycle Management:** Collaborate with resource executives to update assets in AMS/CMDB, covering the entire lifecycle of the assets, and provide input for hardware and software upgrades to adhere to asset management policies.
**Benefits:**
- Health Maintenance Organization (HMO) coverage for the employee and two dependents starting on day one.
- Quarterly performance bonuses.
- Excellent opportunities for career development.
