Business Quality Specialist

6 days ago


Philippines FWD Group Management Holdings Limited Full time
Business Quality Specialist page is loaded## Business Quality Specialistlocations: Philippines - BGC Taguigtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 4, 2025 (28 days left to apply)job requisition id: JR- **About FWD Group**FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.For more information, please visit**About FWD Life Philippines**FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.For more information, please visit fwd.com.ph.1 > Statistics > Life > 2022 > Based on Paid-Up Capital2 > Statistics > Life > 2022 > Based on New Business Annual Premium EquivalentThe role serves as a liaison between IT and the various Life Operations SMEs (Subject Matter Experts) to ensure that the requirements set out are met. The role requires a deep understanding of the Life Operations processes as a whole, considerate of the customer impulse to achieve our brand vision “To change the way people feel about insurance.”* **Requirements Gathering/Documentation.** To define in more detail the required system inputs, processes, outputs and interfaces.* **Functional Testing / Validation.**To assess the solution’s conformance to functional requirements identified in the BRS from the Requirements Gathering phase and provide a recommendation for User Acceptance.* **Implementation and Training.** Ensure that system enhancements and/or new applications are satisfactorily brought into operation and that actual results conform to what was signed off during UAT.* **BAU.**Project reporting and production support.* Liaison between Life Ops and Local IT Team, Cross-functional collaboration within Life Ops.* Lead and coordinate various projects with Life Ops, System enhancements and support with productivity.**Privacy Notice**Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to .When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.
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