Mandarin or Japanese IT Service Desk Support L1
3 weeks ago
Overview
This is a contract role for a Mandarin or Japanese IT Service Desk Support L1 position located on-site in Taguig. The IT Service Desk Support L1 will be responsible for providing technical support and troubleshooting for end-users, managing IT service requests, and ensuring timely resolution of issues. The role also involves customer service tasks, IT service management, and collaborating with other IT professionals to enhance service delivery.
Responsibilities- Provide technical support and troubleshooting for end-users.
- Manage IT service requests and ensure timely resolution of issues.
- Deliver customer service and support to users; assist with IT service management processes.
- Collaborate with other IT professionals to improve service delivery and incident response.
- Technical support and troubleshooting skills
- Information technology expertise and IT service management knowledge
- Strong customer service abilities
- Proficiency in Mandarin or Japanese or Korean
- Excellent problem-solving and communication skills
- Ability to work on-site in Taguig
- Prior experience in a similar role is a plus
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Seniority level: Entry level
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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