Customer Care
4 weeks ago
Discover your 100% YOU with MicroSourcing
OverviewPosition: Customer Experience Associate
Work setup & shift: Hybrid | Nightshift
Why join MicroSourcing?- You'll Have :
- Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
- Deliver exceptional customer experiences via email and chat, and phone, representing the goop brand at every touchpoint.
- Organize, filter, and manage various incoming customer experience / customer service email inboxes
- Assist with customer questions and concerns with orders, returns, subscriptions, promo codes, price adjustments, and more.
- Ensure a positive post-sale consumer experience with timely resolution of issues.
- Partner with our tech team to troubleshoot issues, test solutions, and improve the customer experience.
- Collaborate with the warehouse team on order fulfillment, shipping requests, inventory checks, and product concerns.
- Collaborate with customer experience team and external partners to monitor, manage, and track data for KPIs and monthly reporting
- Assist client experience and digital stylist teams with product, order, and customer questions & concerns.
- Item creation and data maintenance in our system (both parts / components and finished goods)
- BOM (bill of materials) creation and maintenance in our system
- Purchase Order creation, monitoring & tracking, updating, and maintenance for both parts / components and finished goods in our system
- Coordination of inventory transactions / maintenance within system related to procurement
- Coordinate with internal and external logistics partners to track PO shipments and update orders in system accordingly
- As necessary, perform data cleanup in system related to item & product information (including costing and pricing), inventory, BOM usage factors, scrap rates, etc.
- Communicate & coordinate with external brands, vendors, suppliers related to PO tracking and maintenance within our system
- Execute RTVs (return to vendors), gift orders, and other related order entries and management within our system
- Update weekly reporting documents and send monthly consignment selling reports to brands / vendors / suppliers.
- Contribute and/or update various internal procurement / PO reports as requested
Non-negotiables
- 1-3 yrs of customer service/customer experience
- 1-3 yrs experience working with major ERP systems such as NetSuite, Sage, MS Dynamics, Oracle, SAP, Acumatica, Odoo, etc.
- Proficient in Microsoft Office related apps: Outlook, Teams, Excel, Sharepoint, Word, Powerpoint
- Must have excellent English language skills, both written and spoken
- Strong basic Excel skills required
- Collaborative and cooperative: openly enjoys and is able working with cross functional partners both internally and externally
- Preferred skills/expertise:
- Customer service / experience in the beauty or apparel industry experience preferred
- Shopify platform experience strongly preferred
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%
For more information, visit MicroSourcing.
*Terms & conditions apply
#J-18808-Ljbffr-
Customer Care Specialist
6 days ago
Cebu City, Philippines Clinica Prime Cebu, Incorporated Full timeCustomer Care Specialist (Patient Care & Support) CPCI - Clinica Oakridge 2F Oakridge IT Center 1, 880 A.S. Fortuna Street, Banilad, Mandaue City, Cebu About the Role We are hiring a Customer Care Specialist to join our growing clinic team! You’ll be the first point of contact for patients—providing excellent service, assisting with appointments, and...
-
Customer Care Representative
7 days ago
Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱250,000 - ₱500,000 per yearWe areseeking a talented Customer Care Representative to join our team in Cebu City. In this full-time position, you will be responsible for delivering exceptional customer service and support, ensuring our clients receive the highest level of care and attention.What you'll be doingHandling inbound customer inquiries and requests via phone, email, or chat...
-
Customer Care Specialist
6 days ago
Cebu City, Philippines Dynata Full timeCustomer Care Specialist Dynata Cebu, Central Visayas, Philippines We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting...
-
Customer Care Specialist
2 weeks ago
Cebu City, Philippines Metacom Careers Full timeJoin our team as a Customer Care Specialist and be the voice of trusted support. You will handle customer inquiries, provide solutions, and deliver excellent service while ensuring every client has a positive experience. This role offers growth opportunities, paid training, and exciting benefits such as HMO, Employee Assistance Program, Integrated Medicine...
-
Customer Care Specialist
3 weeks ago
Cebu City, Philippines Metacom Full timeJoin our team as a Customer Care Specialist and be the voice of trusted support. You will handle customer inquiries, provide solutions, and deliver excellent service while ensuring every client has a positive experience. This role offers growth opportunities, paid training, and exciting benefits such as HMO, Employee Assistance Program, Integrated Medicine...
-
Customer Care Specialist
3 weeks ago
Cebu City, Philippines MicroSourcing Full timeOverview Join to apply for the Customer Care Specialist role at MicroSourcing Location: Cebu • Work setup & shift: Hybrid | Night shift Experience: 1 day ago Be among the first 25 applicants Position Customer Care Specialist What you’ll get Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more...
-
Customer Care Representatives
5 days ago
Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱200,000 - ₱300,000 per yearJoin the dynamic and growing team as a Customer Care Representatives. In this full-time role based in Cebu, Central Visayas, you will be an integral part of providing exceptional customer service to clients in the healthcare industry. Whether you're on the phone, through email, or via chat, you'll be the first point of contact for customers, offering timely...
-
Customer Care Specialist-1
2 weeks ago
Cebu City, Philippines Buscojobs Full timeOverview Customer Care Specialist We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers....
-
Customer Care Associate
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱150,000 - ₱250,000 per yearCustomer Care Associate | BPO - Open for Fresh Graduates and No BPO ExperienceWork Schedule: Nightshift and 100% onsiteLOB/Account: Healthcare - International Voice AccountLocation: Cebu IT ParkWhat we offer:17, , % Night differentialHMO coverage from your day 1 of training with 1 free dependent memberPaid training + allowancesWeekends off (depends on the...
-
Customer Care Associates in Cebu site
2 weeks ago
Cebu City, Philippines Talent Outsourcing Channel Solutions Full timeJoin to apply for the Customer Care Associates in Cebu site role at Talent Outsourcing Channel Solutions . Overview The Customer Care Associates position is based in Cebu. This role requires effective English communication, being amenable to on-site work and shifting schedules, and meeting the qualifications listed. Qualifications at least HS/SHS graduate at...