Technical Support Representative

13 hours ago

Quezon City, Philippines Stafflink Management Solutions, Inc. Full time

Provide technical support and assistance to customers via phone, email, or chat. Diagnose and resolve technical issues related to software and hardware products. Collaborate with technical teams to enhance product support processes. Document customer interactions and maintain records of issues and solutions. Educate customers on product features and functionalities, ensuring a positive user experience. Requirements Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology) Experience Level: Fresh Graduate (0–1 years) Skills and Competencies: Proficient in Time Management, Technical Support, Communication Skills, Technical Sales, and Problem-Solving Skills Responsibilities and Duties: Ability to work effectively in a team environment and independently as needed. Qualities and Traits: Strong analytical and troubleshooting skills with a customer-oriented mindset. #J-18808-Ljbffr

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