Technical Support Representative
5 days ago
The primary task of RBI Technical Support Representative I (Online Support) is to manage and answer customer requests for assistance either by email or over the phone. RBI Technical Support Representative I (Online Support) will assist customers set up new accounts, manage user access and passwords, coordinate with different department under the PSPF line of support and answer all product and usability queries. The secondary tasks involved is typically the record keeping of all the transactions with customers. Wherein the RBI Technical Support Representative I (Online Support) must accurately manage customer data in Sales Force for as its data repository or also known as Customer Relationship Manager Program. In line with the responsibility of keeping with Reed Elsevier Shared Services Philippines core values and competencies, the TSRs develops and maintains positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance. Technical Support Representative I (Online Support) performing at this level is required to undergo training and certification to fulfill their daily responsibilities and deliver excellent customer service. To provide Accuity customers with a high level of customer services responding to all enquires received via inbound telephone calls and email To provide first level contact and convey resolutions to Accuity customer issues Manage and Handle both inbound telephone calls and emails for the Global Accuity Customer Service inbox both on technical aspect and product inquiries while managing high level of customer care Manage and maintain systems used to issue login credentials, user changes and user requirements for a variety of online lookup tools Work alongside colleagues in the APAC, EMEA and US Region Properly escalate unresolved queries to the next level of support through tracking issues, routing and redirecting problems to correct resources as needed Update customer data and produce activity reports through Sales Force, ensuring proper recording, documentation, and closure Follow up with customers, provide feedback and see problems through to resolution Recommended workflow modifications or improvement as deemed necessary to improve processes We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr
-
Technical Support Representative I
1 week ago
Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱250,000 - ₱500,000 per yearFunctional Overview:As a Technical Support Representative, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate...
-
Technical Support Representative
3 weeks ago
Cavite City, Philippines StratifyIQ Full timeStratifyIQ Pasig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Technical Support Representative role at StratifyIQ StratifyIQ Pasig, National Capital Region, Philippines Join to apply for the Technical Support Representative role at StratifyIQ Get AI-powered advice on this job and more exclusive...
-
Technical Support Representative
2 weeks ago
Quezon City, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱25,000 - ₱28,000 per yearPioneer ramp hiring | Technical Support RepresentativeJoin our growing team and experience real career growth and work-life balance.Full-Time | Onsite – Aurora Cubao, Quezon CityStart Date: October ClassJob Description:We are looking for a Technical Support Representative to join our team and provide excellent service to our clients.. This is a full-time...
-
Technical Support Representative
2 weeks ago
Makati City, National Capital Region, Philippines Payreto Full time ₱1,200,000 - ₱2,400,000 per yearWhat We OfferCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife Insurance15,000 PHP Signing BonusPosition OverviewThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or...
-
Technical Support Representative
3 weeks ago
Quezon City, Philippines Caldwellcommunications Full timeJumpstart Your Career with Caldwell – Apply Now as a Technical Support Representative Cubao, Quezon City – Metro ManilaOnsite Setup | Shifting Schedule Explore Entry-Level Tech Support Jobs in Metro Manila with Caldwell Are you ready to begin a career in tech and customer support? Caldwell is now hiring for our Technical Support Representative role at...
-
Technical Support Representative
3 weeks ago
Cebu City, Philippines Helpware CX Full timeTechnical Service Representative (Email and Chat) Technical Service Representative (Email and Chat) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing...
-
Technical Support Representative
2 weeks ago
Makati City, National Capital Region, Philippines Payreto Services Inc. Full time ₱300,000 - ₱600,000 per yearWHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife Insurance15,000 PHP Signing BonusPOSITION OVERVIEWThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or...
-
Technical Support Representative
2 weeks ago
Quezon City Central Post Office, Philippines Stark Asia Solutions, Inc Full time ₱20,000 - ₱26,000 per yearTechnical Support RepresentativeLocation: Centris, Quezon CityWork Setup: Onsite | Graveyard and Shifting ScheduleGrow Your Career in Tech Support with a Company That Invests in YouAre you a problem-solver with a passion for technology and customer service? We're hiring Technical Support Representatives who are ready to take the next step in their career. If...
-
Technical Support Representative
1 week ago
Davao City, Davao, Philippines TORCH Solutions Full time ₱420,000 per yearWe are looking for Technical Support RepresentativesPlace of Work: Davao City (Fully Onsite) Compensation Offer: Up to 42,000/Month Qualifications:1-2 years Technical Support Representative Experience (SaaS)Knowledgeable in Software as a Service1-year BPO experience (Call Handling)Willing to work onsite in Davao CityPerks and Benefits:Joining Bonus: P30,000...
-
Technical Support Representative
2 weeks ago
Quezon City, Philippines Metacom Full timeWe're looking for an experienced Technical Support Representative with at least 2 years in a customer-facing tech support role. If you're tech-savvy, solution-oriented, and ready to grow with a dynamic team — we want to hear from you! Requirements: 2+ years of technical support or help desk experience Strong communication and problem-solving...
