Technical Support Representatives

1 week ago


Cebu City, Philippines Dynamic Talent Solutions Full time

Overview

Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails.

This position will entail solving technical problems and providing the best possible customer service at the same time.

Responsibilities
  • Answer customer phone calls and respond promptly to emails regarding technical issues.
  • Troubleshoot, diagnose, and resolve product or service-related problems.
  • Provide clear instructions and step-by-step solutions to customers.
  • Escalate complex issues to higher-level support or relevant departments when necessary.
  • Document customer interactions, issues, and resolutions accurately in the support system.
  • Follow up with customers to ensure their technical issues are fully resolved.
  • Maintain up-to-date knowledge of company products, services, and troubleshooting procedures.
  • Deliver excellent customer service while adhering to company policies and service standards.
#J-18808-Ljbffr

  • Cebu City, Philippines Helpware CX Full time

    Technical Service Representative (Email and Chat) Technical Service Representative (Email and Chat) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing...


  • Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per year

    Technical Service Representative (Email and Chat)About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...


  • Cebu City, Philippines Helpware Full time

    Technical Service Representative (Email and Chat)About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...


  • Cebu City, Philippines IONOS Group Full time

    Join to apply for the Technical Support Representative role at IONOS Group . Who We’re Looking For Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online. Qualifications At least 2nd year College Level or Graduate of any 2-year...


  • Cebu City, Philippines Eteam Workforce Private Corporation Full time

    URGENT HIRING!! Technical Support Representative VIRTUAL PROCESS ONLY Qualifications: - 2nd year college undergrad (No back subjects) - HS/SHS Graduates with 6 months BPO experience -College Graduate (No BPO experience needed) -Willing to work on holidays - Good Communication Skills - Can start ASAP - Can work under pressure - Amenable to work onsite...


  • Cebu City, Philippines Eteam Workforce Private Corporation Full time

    URGENT HIRING!! Technical Support Representative VIRTUAL PROCESS ONLY Qualifications: - 2nd year college undergrad (No back subjects) - HS/SHS Graduates with 6 months BPO experience -College Graduate (No BPO experience needed) -Willing to work on holidays - Good Communication Skills - Can start ASAP - Can work under pressure - Amenable to work onsite...


  • Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...


  • Cebu City, Philippines Staff4Me Full time

    Staff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...


  • Cebu City, Central Visayas, Philippines Staff4Me Full time ₱40,000 - ₱60,000 per year

    Staff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...


  • Cebu City, Philippines Dynamic Talent Solutions Full time

    Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. NO BPO experience College...