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Technical Support Representatives

4 weeks ago

Cebu City, Philippines Dynamic Talent Solutions Full time

Overview

Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails.

This position will entail solving technical problems and providing the best possible customer service at the same time.

Responsibilities
  • Answer customer phone calls and respond promptly to emails regarding technical issues.
  • Troubleshoot, diagnose, and resolve product or service-related problems.
  • Provide clear instructions and step-by-step solutions to customers.
  • Escalate complex issues to higher-level support or relevant departments when necessary.
  • Document customer interactions, issues, and resolutions accurately in the support system.
  • Follow up with customers to ensure their technical issues are fully resolved.
  • Maintain up-to-date knowledge of company products, services, and troubleshooting procedures.
  • Deliver excellent customer service while adhering to company policies and service standards.
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