Human Resources Business Partner

Full-Time

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Job Description

We are seeking an HR Business Partner (HRBP) to provide HR expertise, guidance, and support to drive business objectives and foster a positive work culture. The HRBP serves as a liaison between the HR department and various business units, aligning HR initiatives with organizational goals and promoting employee engagement, retention, and development. The ideal candidate must exhibit good business judgment and acumen by being both confident and flexible in their views.

Position Responsibilities

• Serve as a trusted advisor to managers and employees, providing guidance and support on employee relations matters.
• Address employee concerns, conflicts, and grievances in a fair and consistent manner.
• Conduct investigations and facilitate resolution of workplace issues while ensuring compliance with employment laws and company policies.
• Analyze workforce trends and metrics to identify areas for improvement and strategic interventions.
• Participate in organizational planning discussions and provide insights on human capital implications.
• Monitor performance metrics and trends to identify opportunities for performance enhancement and employee recognition.
• Partner with hiring managers to understand talent needs and develop effective recruitment and retention strategies.
• Participate in the recruitment process, including job analysis, candidate sourcing, interviewing, and selection.
• Collaborate with HR and finance teams to review and benchmark compensation and benefits programs.
• Support onboarding activities and collaborate with training and development teams to foster employee growth and career development.
• Interpret and ensure compliance with company policies, procedures, and legal requirements.
• Stay abreast of changes in employment laws and regulations and advise management on potential impacts.
• Support HR audits and investigations, ensuring documentation and processes adhere to legal standards.
• Implement initiatives to promote employee engagement, satisfaction, and retention.
• Facilitate employee feedback mechanisms, such as surveys, focus groups, and town hall meetings.
• Champion diversity, equity, and inclusion efforts to create a positive and inclusive work environment.

Candidate Qualifications

All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities

• Bachelor's degree in human resources, Business Administration, or a related field
• 2 Years experience as an HR Business Partner, preferably in a corporate environment.
• Strong knowledge of HR principles, practices, and employment laws.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strategic thinking and problem-solving abilities.
• Ability to build and maintain effective working relationships across all levels of the organization.
• Proficiency in HRIS systems and Microsoft Office Suite

Conditions of Employment

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

• HMO Coverage plus a dependent
• Dental Coverage
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

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