Freelance ServiceNow Consultant

2 weeks ago

Mandaluyong, Philippines Mindrift Full time

Freelance ServiceNow Consultant - AI Trainer

At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills.

The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.

About The Role

GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in ServiceNow, you'll have the opportunity to collaborate on these projects.

This is a freelance role for a project. Typical tasks may include:

  • Review pre-generated intents and transform them into a logical sequence of agent steps;
  • Define a test case: dialogue flow (user request, intermediate steps, agent's final response);
  • Create a Golden Path: the optimal sequence of tools the agent should invoke;
  • Write User Agent instructions to ensure consistent and correct automated behavior
How To Get Started

Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you'll play a key role in advancing AI capabilities and real-world applications.

Requirements
  • You have a Bachelor's or Master's Degree in Business Administration or any relevant area.
  • You have a minimum of 3 years of professional experience.
  • Advanced English (C1) or above.
  • Setting up ticket forms, triggers, macros, and automation;
  • Managing groups, roles, and permissions;
  • Configuring multiple departments or business units within a single ServiceNow instance (multi-brand / multi-department setup);
  • Willingness to learn new methods and switch between tasks and topics quickly; able to work with challenging, complex guidelines;
  • Remote freelance role; you need a laptop, internet connection, time available, and enthusiasm to take on a challenge.
Benefits
  • Get paid for your expertise, with rates that can go up to $35/hour depending on your skills, experience, and project needs;
  • Part-time, remote freelance project that fits around other commitments;
  • Work on advanced AI projects and gain valuable experience for your portfolio;
  • Influence how future AI models understand and communicate in your field of expertise.
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