Technical Support Representative II

5 days ago

Zamboanga City, Philippines SupportNinja Full time

Work Setup: Remote Schedule: 8AM – 5PM EST (Mon-Fri)/9AM – 6PM EST (Mon-Fri) Equipment: Bring your own device What does a day in the life of a Technical Support Representative II look like? Provides advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service Identifies and troubleshoots advanced technical problems, and provides timely and effective solutions to customers Communicates technical solutions to non-technical customers in a clear and concise manner Escalates complex issues to higher-level team members as necessary customer interactions and technical issues in a customer relationship management (CRM) system Provides feedback on product improvements and enhancements based on customer feedback and technical issues Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborates with other departments as needed to resolve customer issues Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times Adheres to company policies and procedures Meets or exceeds performance targets for related KPI’s Performs other duties as assigned What are the required qualifications for a Technical Support Representative II? Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment Candidates should have experience in technical support, preferably in a technology company. Ability to handle WiFi connectivity troubleshooting , app-related support, and other technical issues related to HVAC IoT products. Strong communication skills, both verbal and written Advanced technical troubleshooting knowledge in hardware, software, and/or systems Proficiency in using computer applications and software Experience using a CRM preferred Phone, chat, and email requirement Ninja Perks and Benefits Competitive compensation Beautiful facility & Free Meals for onsite positions Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO on day 1 Paid time off, birthday leave Opportunities for skills training and personal and professional development Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready? If you are interested, you can access your instant interview here: SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. #J-18808-Ljbffr

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