Remote Technical Support Representative

3 weeks ago

Iloilo City, Philippines MCI Full time

Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We’re seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. This is a remote, work-at-home, full-time position based in the Philippines. A high level of English proficiency (written and spoken) is required. Candidates must reside within 80 km of our office and have prior call center experience. Responsibilities Respond to inbound technical support requests via phone, chat, or email Diagnose and troubleshoot hardware, software, and network issues Guide customers through step-by-step solutions and escalate complex issues when necessary Document all customer interactions accurately in the system Maintain up-to-date knowledge of products, services, and support procedures Ensure customer satisfaction by providing timely and effective resolutions Follow company protocols and security guidelines when handling sensitive information Collaborate with internal teams to improve support processes and customer experience Meet performance metrics including resolution time, customer satisfaction, and attendance Qualifications Must be 18 years or older High school diploma or equivalent Previous call center experience Work from home experience Strong command of the English language Typing speed of 20+ WPM High speed internet connection Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow-up Able to multitask and self-manage effectively Excellent interpersonal skills Compliance & Location Candidates must have prior call center experience and reside within 80km of the office Must be authorized to work in the country where the job is based Willing to submit to a Level II background and/or security investigation with fingerprint and to drug screening. Offers are contingent on the results. Compensation & Benefits Starting compensation is based on experience HMO coverage plus a dependent Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage Dental coverage; in-house dental assistance worth ₱5,000 Free meals during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Disinfection, safety measures in the workplace Equal Opportunity MCI embraces differences and is an equal opportunity employer. All employment decisions are based on merit and qualifications. MCI does not discriminate on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, or any other characteristic protected by applicable laws. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI provides reasonable accommodations to qualified applicants with disabilities as required by law. The employer reserves the right to revise this job description at any time. This description is not a contract of employment and either party may terminate employment at will. This job description is intended to describe the general nature of the work. If you are ready to join a company that recognizes your contributions and supports your growth, apply today. #J-18808-Ljbffr

  • Remote Technical Support Representative

    3 weeks ago

    Cavite City, Philippines Mass Markets Full time

    Position Remote Technical Support Representative – Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

  • Technical Support Representative

    3 days ago

    Quezon City, National Capital Region, Philippines Teamified Full time ₱250,000 - ₱500,000 per year

    Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams here in the Philippines, in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We...

  • Technical Support Representative

    3 weeks ago

    Iloilo City, Philippines Asurion Full time

    Technical Support Representative - Iloilo page is loadedTechnical Support Representative - Iloilo Apply locations Philippines - Iloilo Business Park time type Full time posted on Posted 3 Days Ago job requisition id ASU The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will...

  • Sales Representative

    2 weeks ago

    Sorsogon City, Philippines Remote VA Full time

    Job Title: Sales Representative - Remote work Job Description: We are looking for a dynamic and detail-oriented Sales Representative knowledgeable in the bidding process to join our team. This role requires strong negotiation skills, a keen understanding of the sales cycle, and the ability to prepare and submit competitive bids. You will be responsible for...

  • Customer Support Representative

    3 days ago

    Davao City, Davao, Philippines Remote VA Full time $30,000 - $60,000 per year

    Customer Support Representative (US-Based Account | Long-Term Role)Full-Time | Remote | US Business HoursWe are looking for an experienced Customer Support Representative to join our growing team and work with one of our major US-based clients. This is a long-term role for someone who is passionate about delivering excellent customer service, thrives in a...

  • Customer Support Representative

    3 days ago

    Davao City, Davao, Philippines Remote VA Full time ₱15,000 - ₱30,000 per year

    Job Title: Customer Support Representative (Female)Location: Remote Employment Type: Full-TimeAbout the Role:We are seeking a highly skilled and efficient Customer Support Representative (Female) to join our growing team. This person will be responsible for handling customer communications through email, live chat, and our customer service software, ensuring...

  • Technical Support Representative

    4 days ago

    Quezon City, Philippines GlowTouch Technologies Full time

    Technical Support Representative at GlowTouch Technologies B2B Technical Service Agent Job Summary: B2B Agent will be responsible for assisting our business customers with technical issues related to our products or services. Expertise in troubleshooting, problem-solving, and clear communication will be essential in delivering exceptional technical support...

  • Technical Support Representative

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Pearson Full time ₱150,000 - ₱250,000 per year

    DescriptionAzure Virtual Desktop SupportImportant Note: This is a Limited Temporary Position.Contract Duration: 5-6 Months with possibility of extension ( January to July, 2026)About the RoleWe are seeking a detail-oriented, customer-focused Azure Virtual Desktop (AVD) Support Representative to provide high-quality technical assistance to internal employees....

  • Technical Support Representative

    7 days ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time ₱15,000 - ₱30,000 per year

    We are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong...

  • Technical Support Representative

    6 days ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time ₱250,000 - ₱500,000 per year

    We are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong...