Influencer Operations Specialist

2 weeks ago

Taguig, Philippines HelloConnect Full time

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Main purpose of the job

We’re looking for an Influencer Operations Manager to help scale our Paid Amplification Influencer program , across our global market portfolio.

In this role, you'll be in charge of handling the content production of dedicated influencer assets for our Paid Social, Display and Youtube teams, as well as coordinate the creation of similar content provided by our local teams. This includes both Umid and large size influencers and UGC content. Together with the global Influencer Amplification PoC, you will approve talent, review content and ensure that the Platforms teams receive and go live with the content in due time, including ensuring that the dashboards are up to date, the assets follow our brand guidelines, are in the right format, and are named and saved correctly.

Responsibilities and duties

  • In collaboration with the central teams, manage the content coming from two - three main agencies creating content for UGC and influencer for all HelloFresh markets.
  • Ensure influencers receive campaign toolkits and have access to the necessary resources and support.
  • Coordinate the delivery of content for our paid channels, ensuring that the content is high quality, follow our brand guidelines and are named and stored accordingly.
  • Monitor content output to ensure it reflects brief requirements, brand tone, and is optimized for performance (e.g., CAC efficiency).
  • Deliver regular performance reports on content delivered, content pushed.

Skills and preferred qualifications

  • Proven experience working with influencers and managing creator relationships.
  • Strong project management skills working with multiple stakeholders.
  • Proactive, detail-oriented, and comfortable working in a fast-paced, hands-on environment.
  • Excellent communication, organizational and presentation skills.
  • English is required. Other languages are appreciated.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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