Product Development and Project Management Officer

2 weeks ago

Makati, Philippines PJ Lhuillier Group of Companies Full time

Product Development and Project Management Officer Direct message the job poster from PJ Lhuillier Group of Companies This position plays a key role in managing and enhancing our customer loyalty programs. You’ll collaborate across teams to design and implement strategies that boost customer engagement, satisfaction, and retention. Responsibilities Conduct market research and analyze customer trends. Design innovative rewards structures and features. Collaborate with cross-functional teams (Marketing, IT, Operations) for seamless program execution. Monitor key performance indicators such as retention, redemption rates, and ROI. Recommend enhancements based on performance data and customer feedback. Lead implementation of new rewards initiatives and improvements. Develop and manage project plans, timelines, and budgets. Ensure reward programs align with business goals and customer needs. Track and report project milestones and deliverables. Partner with IT and technology teams for platform integration. Qualifications A graduate of any 4-year business course At least 3 years of relevant experience in product development, marketing, or project management—preferably in banks or financial services Strong analytical and data-driven decision-making skills Excellent project management, organizational, and communication skills Experience working with customer loyalty programs a big plus Able to manage multiple tasks and collaborate with stakeholders Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Project Management Industries Banking Location: Mandaluyong, National Capital Region, Philippines #J-18808-Ljbffr

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