Client Success Manager

2 weeks ago


Davao City, Philippines HawodTech Solutions Full time
Client Success Manager (Account Manager) - Davao Job Description:

Client Success/Account Managers are responsible for overseeing the overall performance of the team - from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every numbers they can.

Qualifications:

  • Experience of at least three (3) years as a Supervisor or Manager for a company in a similar role.
  • Experience in account and client relationship management, preferably in a BPO setting.
  • Possesses a Bachelor's degree in any field.
  • Excellent communications skills.
  • Amenable to work in an office-based setup.
  • Sales/Marketing experience is a plus but not required
Responsibilities:
  • Responsible for maintaining and strengthening relationships with clients assigned to him/ her through consistent customer contact.
  • Regularly updates clients on account status and other immediate concerns that arise during the campaign.
  • Minimizes client attrition by renewing service contracts.
  • Identifies potential client concerns and proactively resolves them.
  • Upsell clients on other products and services offered by the company
  • Makes sure that the client`s quota and needs are met within the specified time frame agreed upon in the contract
  • Responsible for keeping the production leader updated with any changes or feedback coming from the client.
  • Performs other tasks assigned by the Group Leader or the CEO
  • Reports directly to the Group Leader. In the absence of a group leader, reports directly to the CEO.
Required Skills:

HIM Campaigns reporting Marketing Sales Management

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