Team Manager

4 weeks ago

Taguig, Philippines Sutherland Full time

Company Description At Sutherland , we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Team Manager who will lead, develop, and motivate a high-performance team of support professionals. If you believe you have what it takes and you are ready to take the next step in your career, come work with us As a Team Manager , you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to handle a team of 20-23 consultants who will carry out the tasks below: Patient Care: Coordinating cases from multiple providers and helping injured patients who may not be able to manage their care on their own. Manage Administrative Responsibilities: Helping patients with tasks like scheduling transportation, intake, paying medical bills, and arranging for translation services (care coordinator activities). Transportation & Language (T&L): Voice & Back office and work on scheduling, including transportation of injured workers, physiotherapy, wheelchair arrangements, and communication with third parties. Key Responsibilities of the Team Manager Impact the Business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition. Manage Administrative Responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence the Lives of Others: Develop, train, and manage team members. Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep Morale High: Ensure motivational programs are in place and encourage frequent recognition. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations. Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep Leaders Informed: Relay important information in the form of timely and accurate reports. Required Skills One to two years of experience in a similar role. Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements. Proven experience in the healthcare domain managing processes such as intake, scheduling, credentialing, and medical bill reviews; etc. will be an added advantage. Demonstrated leadership skills; able to take the lead in making improvements and resolving issues. Able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives. Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner. Excellent working knowledge of MS Office applications. Experience managing technical accounts. Experience in blended operations involving back-office work, making outbound and receiving inbound calls. Willing to work from the office. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

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